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Customer Service Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service, Customer satisfaction, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service Skills, Customer Care, Customer Manager...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Tourism management, Customer satisfaction, Customer Care...
- Short course
- Edinburgh
- Intermediate
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Behaviour styles, Continuous Improvement, Customer Service...
- Short course
- Aberdeen
...This qualifiication helps people in industry understand what Customer Service involves and how to deal with customers in different situations...
- Course
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Enhanced your self awareness on your customer service skills. Greater understanding of customer expectations, perceptions and needs. Learnt techniques and structures to consistently deliver exceptional customer services. Increased your confidence and communication skills. Started the process...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer satisfaction, Customer Retention...
- Short course
- Edinburgh
- 1 Day
...As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in on-licensed premises. Suitable for: Barstaff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally...
- Short course
- Aberdeen
- 1 Day
... opening/closing procedures and bar service. Basic bar skills, clearing/polishing glasses, opening/serving wine. Cellar management, stock rotation, cleaning...
- NVQ
- Bearsden
- 12 Months
...The overall purpose is to challenge individuals to raise their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service. The programme of workplace assessment encourages...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Edinburghand3 other venues
- London, Manchester, Nottingham
- Intermediate
- March
...The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential by learning the rules of selling. From prospecting and establishing interest, to presenting and closing, this course tells you how to plan and execute... Learn about: Sales Techniques, Sales Training, Sales Marketing...
...The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential by learning the rules of selling. From prospecting and establishing interest, to presenting and closing, this course tells you how to plan and execute... Learn about: Sales Techniques, Sales Training, Sales Marketing...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Course
- Aberdeen
...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally...
- Short course
- Aberdeen
...Bar service can be the difference between guests spending lots of money or having one drink and leaving. Bars can become very dirty and smelly within...
- NVQ
- Motherwell
- 1 Year
...This dynamic course is designed to help you develop your skills for work in a variety of hospitality contexts. In addition to enhancing your practical skills and customer care training you will receive tuition in IT, Numeracy and Communications. Also embedded into the programme is the REHIS...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
.../service (Features, benefits and matching benefits) 14:30 – 15:00 Closing Techniques (Dealing With Objections – 20 different closing skills) 15:00 – 16:00... Learn about: Selling skills...
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I had a fantastic week on this course. You really had opened my mind to live sound and now I can't wait to fully start my career within the industry. Thank you so much for giving such a learning experience.
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- NVQ
- Greenock
...Provides the practical skills and abilities required for a career in hospitality at operative level, primarily as a food service assistant. All practical aspects of the course are delivered in the college¿s licensed restaurant. You will also get the opportunity to take additional units in...
- Vocational qualification
- Aberdeen
...This qualification will help the team to develop in order that they can become efficient and deal with the pressures of the day to day requirements to ensure that customers will return...
- NVQ
- Motherwell
- 2 Years
...This dynamic course is designed to help you develop your skills for work in a variety of hospitality contexts. In addition to enhancing your practical skills and customer care training you will receive tuition in IT, Numeracy and Communications. Also embedded into the programme is the REHIS...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Service, Creative techniques, Customer Manager...
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Short course
- Inhouse in Aberdeen
- 1 Day
...This course gives staff the skills and knowledge to sell and serve Food and Beverages with confidence. Suitable for: Food and Beverage staff...
- NVQ
- Kilmarnock
- 1 Year
...A good pre-entry course to more specialised courses. Units include: Food Preparation. Food Safety and Food Hygiene. Team Building. Serving of Food. Customer Care. Core Skills: IT, Numeracy, Communication...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis... Learn about: Sales Training, Objection Handling, Sales Techniques...
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