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Customer Service Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Relationship Management, Customer Retention, Customer Retention Strategy...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis... Learn about: Objection Handling, Customer Manager, Customer satisfaction...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Care, Creative techniques, Customer satisfaction...
- NVQ
- Bearsden
- 12 Months
...The overall purpose is to challenge individuals to raise their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service. The programme of workplace assessment encourages...
- NVQ
- Ayr
...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Skills and Training, Customer Service, Customer Care...
- Course
- Glasgowandanother venue.
- Leeds
- 7h - 1 Day
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Call Centre Training, Communication Training, Call Centre...
- Short course
- Aberdeen
...This qualifiication helps people in industry understand what Customer Service involves and how to deal with customers in different situations...
- Course
- Aberdeen
- 6h
...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally...
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- NVQ
- Greenock
...Provides the practical skills and abilities required for a career in hospitality at operative level, primarily as a food service assistant. All practical aspects of the course are delivered in the college¿s licensed restaurant. You will also get the opportunity to take additional units in...
- Vocational qualification
- Glasgow
... which can help support improvement in services and customer support. Learning and assessments are relevant to the workplace and therefore the investment in staff time and skills development will benefit staff and services...
- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Care, Customer Service Skills...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- Vocational qualification
- Motherwell
- 1 Year
...If you want the administrative skills to become a valuable employee in the modern office environment, this NQ is for you. The course comprises the following subject areas: IT for Administrators, Administration: Presenting and Communicating Information, Business Enterprise, Business Decision Areas... Learn about: Full Time...
- Short course
- Edinburgh
... - Customer Service Procedures Unit 5 - Training Design and Delivery Unit 6 - Sales Promotions Unit 7 - Business Planning Unit 8 - Merchandising and Selling...
- Short course
- Aberdeen
- 1 Day
... opening/closing procedures and bar service. Basic bar skills, clearing/polishing glasses, opening/serving wine. Cellar management, stock rotation, cleaning...
- Course
- Glasgow
- 3h
... that selling is an integral part of the service provided to customers. Laura has a background in sales, branding, marketing and managing key accounts...
- MBA
- Stirling
- 27 Months
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer Relationship Management, Tourism Marketing...
- Short course
- Edinburgh
- Intermediate
- 03 Jun 2024
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Continuous Improvement, Selling skills, Dealing with difficult customers...
- NVQ
- Kilmarnock
- 1 Year
...A good pre-entry course to more specialised courses. Units include: Food Preparation. Food Safety and Food Hygiene. Team Building. Serving of Food. Customer Care. Core Skills: IT, Numeracy, Communication...
- Master
- Edinburgh
- Sep-2024
- 1 Year
... unrelated issues, but they all relate to skills in the armoury of a modern international marketing professional. Exactly how and why these skills are related – and why that is important – is just one part of the insight that you will gain on this employability-focused MSc International Marketing course... Learn about: International Marketing, Research methods...
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