Diploma in Customer Services (Level 4)
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If you need to know the basic understanding of leadership then this is an amazing course.
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Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
48 Weeks
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
• Accredited Course
• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• Interest Free Fee Instalments
Facilities
Location
Start date
Start date
About this course
No particular entry requirement for this course.Any one around the world can take up this course online.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
For apply online please visit website:http://oxfordhomestudy.com
Email: info@oxfordhomestudy.com
Phone: +441865686162
Reviews
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If you need to know the basic understanding of leadership then this is an amazing course.
← | →
Course rating
Recommended
Centre rating
Anna Mazur
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Customer Service Skills
- Staff
- Benefits
- Customer Service
- Public
- Private
- Systems
- Accredited
- Communication Training
- Effective Communication
- Customer Manager
Teachers and trainers (1)
Allocated Upon Enrolment
Tutor
Course programme
This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 – The Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Customer’s Feedback
Module 11 - Complaints Handling
Module 12 -Empowerment & Ownership
Diploma in Customer Services (Level 4)