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Distance and online learning Customer Service Skills courses
- Course
- Online
- Beginner
- Different dates available
... the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy... Learn about: Customer Service, Service Management, MS Excel...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Sales Process, Sales Training, Call Centre...
- Course
- Online
- Intermediate
- 3h - 1 Year
- Online campus
...The Customer Service – Representative course is designed to develop the essential skills required to deliver high-quality customer support across a wide range of industries. Customer service representatives play a vital role in shaping customer experiences, building brand loyalty, and supporting... Learn about: Communication Training, Customer Service, Customer Service Skills...
- Course
- Online
- February
...self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session, and how disclosure can help build good relationships... Learn about: Sales Training, Customer Service, Customer Retention Strategy...
- Short course
- Online
- Advanced
- Different dates available
- 1 Day
...conclude) Use your voice and language to sound professional Control a call and gain information Question and listen effectively Know the importance... Learn about: Influencing Skills, Call Handling, Effective Communication...
- Course
- Online
- Different dates available
- 50h - 60 Days
- Support service
- Online campus
- Delivery of study materials
...Wouldn’t you love to have a career that gives you the opportunity to be creative and make people happy? With the background in mixology that you receive... Learn about: Liquor and spirits production, Customer Service Skills, Bar service...
- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...Emagister presents this Medical Secretary course to give you the opportunity to learn from the hand of successful and experienced professionals... Learn about: Counselling Psychology, Monitoring Tools, Medical Secretary...
- Course
- Online
- March
...Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail. Following Up During this session, participants... Learn about: Customer Relationship Management, Customer Retention Strategy, Sales Training...
- Course
- Online
- Different dates available
...Topics will include rapport, matching, mirroring, Leading, and pacing. Monitoring Your Posture Good posture sends a likeability signal and a confident message... Learn about: Body Language, Customer Service Skills, Customer Service...
- Course
- Online
- February
...Getting Ready for Your Presentation We will offer participants some preparation tips. Then, participants will learn how to pump up their language to... Learn about: Customer Service Skills, Customer Relationship Management, Customer satisfaction...
- Course
- Online
- January
...launch, and update your e-commerce site o Design engaging, responsive web content o Understand e-commerce payment options and choose appropriate options... Learn about: Customer satisfaction, Business management, Business Strategy...
- Course
- Online
- February
...t’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood... Learn about: Customer relationship, Sales Training, Customer satisfaction...
- Course
- Online
- January
...sales professionals to learn how to function in that space. In this one-day workshop, we’re going to explore how social selling is an essential requirement for sales teams... Learn about: Content Creation, Business management, Sales Techniques...
- Course
- Online
- February
...service and a basic e-commerce site are also features of this session. Building Your Online Store A step-by-step look at building an online store is the core of this session... Learn about: Communication Skills, Marketing Processes, Marketing Tools...
- Course
- Online
- Beginner
...customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations. People working in customer service roles are often... Learn about: Customer Service Skills, Customer care skill, Service Excellence Management...
- Course
- Online
- Beginner
- 80h
...College registration, tutor support, course materials and additional supporting material are all included in the course fee. Course Material All course... Learn about: Customer Retention, Customer Service Focused Organisation, Customer Service...
- Course
- Online
- Beginner
- 10h
... a customer-centred organisation, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships... Learn about: Customer Service Skills, Customer database, Customer Manager...
- Course
- Online
- Beginner
- 10h
... the creation of a customer-focused environment, while establishing the necessary framework to monitor and measure performance. Study effective reward and recognition schemes, leadership styles and how to make customer excellence the number-one priority throughout the business... Learn about: Services marketing, Customer Care, Customer Manager...
- Course
- Online
- Beginner
- 10h
... relationship and the importance of active listening. Discover what it takes to delight every customer and nurture invaluable brand loyalty... Learn about: Customer relationship, Customer Manager, Customer Care...
- Course
- Online
- Beginner
- 10h
...He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Customer Service Skills, Customer Retention, Customer Retention Strategy...
- Short course
- Online
- Beginner
... to the test. If the issue is handled strategically, the customer’s opinion of the brand may be even higher than it was to begin with. After all, it’s not until things go wrong that a business gets to demonstrate its commitment to customers. True customer excellence begins with acknowledging every issue... Learn about: Customer Service skills education, Service Excellence, Customer service course...
- Course
- Online
- Beginner
- 10h
... and confirm what’s expected of you. Study the various customer personalities and discover the secret to providing memorable experiences, every time... Learn about: Customer Care, Customer Manager, Services marketing...
- Course
- Online
- Intermediate
- 125h
... in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs... Learn about: Customer Relationship Management, Customer Service Skills, Customer Service...