course-premium

Hotel Reservations Taking a Booking by Phone

5.0
2 reviews
  • It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
    |
  • Great Experience. Suggest Reception Academy to all
    |

Course

Online

£ 9 + VAT

Your best course with the best price!

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice if you want to improve your hospitality skills in English language. It is also ideal if you want to take it slow and are looking for a self-paced course because of its audio and online mode.

However, if you already work as a receptionist, starting this course is also a good decision to make a progress in your career and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to use "Buss words" in a sensible way.

You will receive a certificate at the end of the course. Do not hesitate in giving an impulse in your career in the hospitality field! Emagister.co.uk and Reception Academy, together we help you to improve in your career in hotel management!

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

5.0
  • It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
    |
  • Great Experience. Suggest Reception Academy to all
    |
100%
4.8
excellent

Course rating

Recommended

Centre rating

Maria Cristina Cuccu

5.0
04/07/2018
What I would highlight: It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
What could be improved: -
Would you recommend this course?: Yes

Annalisa De Michele

5.0
18/05/2018
What I would highlight: Great Experience. Suggest Reception Academy to all
What could be improved: -
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • English Language
  • Telephone Skills
  • Tourism and Hospitality
  • Hospitality
  • Hotel Management
  • Customer Service
  • Communication Skills
  • Tourism
  • Industry
  • Telephone answering
  • Tourism Hospitality
  • Skills and Training
  • Telephone user support
  • Hotel
  • Booking procedures
  • Reservation procedures
  • Hotel procedures
  • Guest Expectations
  • Audio competence
  • Reservations Agent

Teachers and trainers (1)

TBC TBC

TBC TBC

Trainer

Course programme

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand

Hotel Reservations Taking a Booking by Phone

£ 9 + VAT