Learning247

Telephone etiquette online training course

Learning247
Online

Price on request
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Important information

Typology Course
Methodology Online
Start Different dates available
  • Course
  • Online
  • Start:
    Different dates available
Description

Telephones are usually the frontline of customer service and the meaning of telephone etiquette can sometimes be difficult to describe, but it is something that is crucial to upholding great communication, inside and outside of the office.
Good telephone etiquette will help you to show confidence in a challenging situation, or on the receiving end of an angry or rude caller, you will get an insight into effective tips to handle any telephone conversation, which way it flows.
By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career, whether the connection is Skype, teleconference platforms or mobiles.
KEY LEARNING POINTS
In this course, you will learn:

Aspects of phone etiquette
How to use proper phone language
How to eliminate phone distractions
Handling inbound calls
Making effective outbound calls
How to handle rude or angry callers
Handling interoffice calls and voicemail messages
Methods of training employees
How to correct poor telephone etiquette

ADVANTAGES OF THIS COURSE

Learn how to handle any telephone conversation, no matter what way the conversation flows
Transferable phone skills that can be taken into any organisation in any industry
Implement your knowledge as soon as you’ve finished the course
Have a positive influence on your organisation
Defuse difficult situations and customers

Facilities (1)
Where and when
Starts Location
Different dates available
Online
Starts Different dates available
Location
Online

Questions & Answers

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Achievements for this centre

This centre has demonstrated its quality on Emagister
11 years with Emagister

What you'll learn on the course

Telephone Skills
Etiquette
Communication Training
Telephone answering
Online training
Telephone Etiquette
Online
Online Course
Telephone
24x7

Teachers and trainers (1)

Distance Learning Distance Learning
Distance Learning Distance Learning
Distance Learning

This is a Distance Learning Course on DVD-ROM. The Instructors are all experts in their field and many have authored multiple training courses and books. This is a Distance Learning Course on DVD-ROM. The Instructors are all experts in their field and many have authored multiple training courses and books.

Course programme

Course Outline

  • Getting Started
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Wrapping Up