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This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
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level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
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Finally became health safety trainer...
Yes.
Brilliant course from start to finish
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- BTEC
- Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 25 May 2026
- 3 Days
- Internship
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF and RQF and is a 12 QCF credit points... Learn about: Beauty Therapist, Health and Social Care, Health Management...
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF and RQF and is a 12 QCF credit points... Learn about: Beauty Therapist, Health and Social Care, Health Management...
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This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | → see all
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level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | → see all
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Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | → see all
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...an instruction several times? you are leaping from one project to another? that someone has missed the point when you communicate with them?... Learn about: Communications Planning, Communication design, Communication Training...
...an instruction several times? you are leaping from one project to another? that someone has missed the point when you communicate with them?... Learn about: Communications Planning, Communication design, Communication Training...
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 15 Jun 2026
- 3 Days
- Internship
...This course is best suits for those who are new to teaching, or wishing to start out a teacher / trainer or currently teaching in England, Wales... Learn about: Training Provider, Beauty Therapist, Trainer education...
...This course is best suits for those who are new to teaching, or wishing to start out a teacher / trainer or currently teaching in England, Wales... Learn about: Training Provider, Beauty Therapist, Trainer education...
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- July
- 1 Day
...you can sustain the financial health of your company and improve profitability and cash flow. The course is designed for busy profit responsible or cost centre managers... Learn about: Balance Sheet, Financial Training, Cash Flow...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Best Practice, Correct Vocabulary, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...system that is used on the course and can be used at work Customer Care - Incoming and Outgoing Calls - Timetable 09:30 – 09:45 Coffee & Introduction... Learn about: Handling Complaints, Customer Care, Customer Complaints Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints... Learn about: Customer Expectations, Financial acts, Finance Economics...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...more importantly, dissatisfied clients. Understanding the need to be pro-active in customer care A personally developed script to approach customers regarding... Learn about: Contact and Developing, Developing Questions, Customer Care...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Types, Difficult People, Strategies for Dealing...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Communication design, Customer Service, Telephone answering...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care Skills, Visitors Experience, Course Objectives...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Service, Customer relationship, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction, Customer Relationship Management, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action. 12.45 – 13.45: Lunch 13.45 – 14.45... Learn about: Customer Manager, Customer Service Skills, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken... Learn about: Telephone answering, Telephone Calls, Incoming Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer satisfaction, Customer Relationship Management, Customer Manager...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business... Learn about: Communications Planning, Communication design, Body Language...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for... Learn about: Customer relationship, Customer Care, Customer Service Skills...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...A greater awareness of the strategic issues affecting the Sales Process Greater clarity of the roles and responsibilities of all teams that will be affected... Learn about: IT risk, Sales Training, Sales strategy process...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...We can learn to be more Emotionally Intelligent and therefore increase our ability to deliver success in both our business & personal life. This programme... Learn about: Intelligence Analysis, Emotional Intelligence, Team Training...