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This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
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level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
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Finally became health safety trainer...
Yes.
Brilliant course from start to finish
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- BTEC
- Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 02 Mar 2026
- 3 Days
- Internship
...specialty subject area. This course is suitable for someone who wants to work as a teacher/trainer/tutor in further education. Russbridge Academy are delighted... Learn about: Career Development, Care Education, Health Management...
...specialty subject area. This course is suitable for someone who wants to work as a teacher/trainer/tutor in further education. Russbridge Academy are delighted... Learn about: Career Development, Care Education, Health Management...
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This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | → see all
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level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | → see all
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Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | → see all
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...you struggle with priorities? you spend more time in meetings than you do producing results? you have awkward or difficult moments with team members... Learn about: Communications Planning, Style impacts, Communication Training...
...you struggle with priorities? you spend more time in meetings than you do producing results? you have awkward or difficult moments with team members... Learn about: Communications Planning, Style impacts, Communication Training...
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 23 Mar 2026
- 3 Days
- Internship
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF and RQF and is a 12 QCF credit value... Learn about: Food Hygiene, Trainer education, Training First Aid...
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF and RQF and is a 12 QCF credit value... Learn about: Food Hygiene, Trainer education, Training First Aid...
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- July
- 1 Day
...dealing with variances 12.45 - 13.30 Lunch Break 13.30 - 14.30 Understanding your Balance Sheet what it tells you - how much is invested what it doesn't... Learn about: Financial Training, Balance Sheet, Cash Flow...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Handling Complaints, First Impressions, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Design a scoring... Learn about: Customer Care, Customer Complaints Calls, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Financial acts, Finance Economics, Plans Agreed...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...more importantly, dissatisfied clients. Understanding the need to be pro-active in customer care A personally developed script to approach customers regarding... Learn about: Customer satisfaction, Customer Care, Role Plays...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...and avoid escalating them further Recognise personality types with which you may clash Handle aggressive behaviour Calm angry, upset and unresponsive individuals... Learn about: Strategies for Dealing, Difficult People, Customer Types...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...What annoys us and what delights us? 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email. 10:30 – 11:00 Verbal communication skills... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...Gives you all the tools you need to be outstanding on the telephone and via email Develops your understanding of active empathic listening skills and... Learn about: Communication Skills, Telephone answering, Communication design...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...The ability to develop a greater awareness of the visitors perspective and needs An improved understanding of your own strengths and improvement areas... Learn about: Customer Care, Public Sector, Good Practices...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Golden Rules For Achieving Excellent Customer... Learn about: Customer satisfaction, Customer Retention, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer Relationship Management, Customer Retention Strategy, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Care, Customer Manager, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Telephone Calls, Telephone answering, Outgoing calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer relationship, Customer Retention, Customer Care Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21st century communication... Learn about: Communications Planning, Customer communication, Communication face...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:15 - 12:00 Competitive Knowledge - Presentations (Working coffee break - Each group will be assigned two competitive brands and will be given press releases and advertisements... Learn about: Customer Service Skills, Communication Training, Customer Care...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales strategy process, IT risk, Sales Training...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...15:30 Using Emotional Intelligence as a personal & team motivator 15:30 – 15.45 Becoming Politically Aware to deliver personal & team success 15.45 – 16.15... Learn about: Team Training, Emotional Intelligence, Intelligence Analysis...