-
All
-
Online
-
Filters
Courses in Edinburgh
-
This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | →
-
level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | →
-
Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | →
- BTEC
- Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 25 May 2026
- 3 Days
- Internship
...Midwives, Librarians, Laboratory Technicians, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals... Learn about: Career Development, Health and Social Care, Beauty Therapist...
...Midwives, Librarians, Laboratory Technicians, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals... Learn about: Career Development, Health and Social Care, Beauty Therapist...
-
This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | → see all
-
level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | → see all
-
Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | → see all
-
The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
← | →
-
I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
← | →
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...11.15 Coffee Break 11.15 - 12.00 Questioning for Success 12.00 - 12.45 Improving Performance Through Assertiveness (Each person is unique. It is sometimes... Learn about: Style impacts, Communication Training, Communication Skills...
...11.15 Coffee Break 11.15 - 12.00 Questioning for Success 12.00 - 12.45 Improving Performance Through Assertiveness (Each person is unique. It is sometimes... Learn about: Style impacts, Communication Training, Communication Skills...
-
The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
← | → see all
-
I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
← | → see all
-
Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | →
-
I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | →
-
NICE ONE
← | →
- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 15 Jun 2026
- 3 Days
- Internship
...our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings... Learn about: Training Provider, Beauty Therapist, Trainer education...
...our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings... Learn about: Training Provider, Beauty Therapist, Trainer education...
-
Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
-
I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | → see all
-
NICE ONE
← | → see all
- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- July
- 1 Day
...you can sustain the financial health of your company and improve profitability and cash flow. The course is designed for busy profit responsible or cost centre managers... Learn about: Balance Sheet, Financial Training, Measures of performance...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Best Practice, Handling Complaints, First Impressions...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Handling Complaints, Customer Complaints Calls, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...implication and how to put things right A greater understanding of the basic financial acts that govern what we do How to measure and track customer excellence... Learn about: Customer Expectations, Customer Excellence, Financial acts...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Role Plays, Developing Questions, Contact and Developing...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...13:45 Lunch 13:45 - 15:15 Communication - Negative Words/Danger Phrases Winning Words/Power Phrases Assertive Communication 15:15 - 15:30 Coffee 15:30... Learn about: Customer Complain, Difficult People, Strategies for Dealing...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...Gives you all the tools you need to be outstanding on the telephone and via email Develops your understanding of active empathic listening skills and... Learn about: Communication design, Communication Skills, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Visitor Satisfaction, Customer Care Skills, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Service, Customer satisfaction, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan... Learn about: Customer satisfaction, Customer Relationship Management, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. Greater... Learn about: Outgoing calls, Incoming Telephone Calls, Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Care Skills, Customer Care, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21st century communication... Learn about: Body Language, Communication face, Customer communication...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...present back to the group.) 12:00 - 13:00 Customer Expectations (Telephone & Face to Face) 13:00 - 14:00 Lunch Break. 14:00 - 14:30 Verbal Communication... Learn about: Customer Service, Customer Service Skills, Sales Training...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...Developing a sales strategy process – Consider our brand, identify risk. Therefore include and develop a risk matrix to ensure a fall back plan Identifying... Learn about: IT risk, Target Market, Sales strategy process...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...90% of high achievers have high Emotional Intelligence (EI). EI is recognised as the most significant contributor to business success and the key to excellence in Leadership... Learn about: Intelligence Analysis, Team Training, Emotional Intelligence...