-
All
-
Online
-
Filters
Courses in Edinburgh
-
This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | →
-
level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | →
-
Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | →
- BTEC
- Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 24 Aug 2026
- 3 Days
- Internship
...voluntary sector, commerce, industry, public sector, HM forces, Beauty Salon industry, Hair Extension training, Eye Lashes, Health Industry... Learn about: Health and Social Care, Health Management, Confidence Training...
...voluntary sector, commerce, industry, public sector, HM forces, Beauty Salon industry, Hair Extension training, Eye Lashes, Health Industry... Learn about: Health and Social Care, Health Management, Confidence Training...
-
This is a really good course for anyone who is planning to become an adult trainer/tutor.
A highly recommended training provider,, thanks all
← | → see all
-
level 3 ptlls has been fantastic with Micahel, who was our course tutor. Having such an experienced instructor and with so much teaching experience was a massive bonus for us.
← | → see all
-
Finally became health safety trainer...
Yes.
Brilliant course from start to finish
← | → see all
-
The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
← | →
-
I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
← | →
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...you are struggling to put your point across when communicating with colleagues or customers? you have found it difficult to influence someone towards your point of view?... Learn about: Communication Skills, Communication Training, Communication design...
...you are struggling to put your point across when communicating with colleagues or customers? you have found it difficult to influence someone towards your point of view?... Learn about: Communication Skills, Communication Training, Communication design...
-
The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
← | → see all
-
I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
← | → see all
-
Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | →
-
I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | →
-
NICE ONE
← | →
- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 15 Jun 2026
- 3 Days
- Internship
...in any subject area and certifying people to teach at a nationally accredited standard. Who wish to become a Teacher / Trainer / instructor... Learn about: Food Hygiene, Beauty Therapist, Trainer education...
...in any subject area and certifying people to teach at a nationally accredited standard. Who wish to become a Teacher / Trainer / instructor... Learn about: Food Hygiene, Beauty Therapist, Trainer education...
-
Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
-
I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | → see all
-
NICE ONE
← | → see all
- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- July
- 1 Day
...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Cash Flow, Balance Sheet, Profit and Loss Account...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Correct Vocabulary, First Impressions...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...amount of relevant information in order to move the organisation forward in a constructive manner Customer Care - Timetable 09:30 - 10:00 Coffee & Introduction 10:00... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Customer Complaints Calls, Handling Complaints, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Plans Agreed, Customer Expectations, Customer Excellence...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer Care, Developing Questions, Contact and Developing...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...16:00 Why Does a Customer Complain? Dealing with Complaints 16:00 - 16:15 Structure for a Difficult Conversation 16:15 - 16:30 What Next? - Summary & Action Plans Agreed... Learn about: Difficult Exercise, Customer Types, Difficult People...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...The challenge of misinterpretation. 11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves... Learn about: Skills sets, Via Email...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...How can we be outstanding on the telephone? 12:00 – 12:30 The 6 key components of active listening. (A great fun exercise to establish our own skills... Learn about: Communication Training, Communication Skills, Communication design...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...The ability to develop a greater awareness of the visitors perspective and needs An improved understanding of your own strengths and improvement areas... Learn about: Course Objectives, Customer Care Skills, Care Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer Retention, Excellent Customer Care, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Care, Customer Service, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer... Learn about: Customer Care, Customer Service, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical... Learn about: Telephone answering, Incoming Telephone Calls, Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer satisfaction, Customer Service Skills, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...review and questions; Personal Action... Learn about: Body Language, Communication Skills, Communication face...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(Here delegates will look at the importance of first impressions i.e. when answering the phone and also the limitations of verbal communication through a fun exercise)... Learn about: Customer Care, Communication Training, Sales Training...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...and building a target market - Profiling, focusing and targeting. Ensuring that there is a significant ROI. Ensure there is a Mission Statement for each new Account... Learn about: Target Market, Sales Strategy, Sales strategy process...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...success Improve Political Awareness in order to achieve more Know how to influence & persuade others in different ways Be able to share EI techniques... Learn about: Intelligence Analysis, Emotional Intelligence, Team Training...