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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 07 Sep 2026
- 3 Days
- Internship
...qualification of Level 3/4 Preparing to Teach in the Lifelong Learning Sector (PTLLS) course sometimes also referred to colloquially as “PETALS” since 2011... Learn about: Trainer education, Training First Aid, Beauty Treatments...
...qualification of Level 3/4 Preparing to Teach in the Lifelong Learning Sector (PTLLS) course sometimes also referred to colloquially as “PETALS” since 2011... Learn about: Trainer education, Training First Aid, Beauty Treatments...
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | → see all
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NICE ONE
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...This course aims to give you the tools to overcome these situations, in order to maximise your effectiveness and reduce unnecessary stress. An understanding... Learn about: Style impacts, Communication design, Communications Planning...
...This course aims to give you the tools to overcome these situations, in order to maximise your effectiveness and reduce unnecessary stress. An understanding... Learn about: Style impacts, Communication design, Communications Planning...
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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Have received my certificate this morning for Level 3: Assessor (TAQA) Vocational Level Course. I will definitely recommend russbridge academy.
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Great experience , great tutor and finally received a GREAT qualification!
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THE PERFECT PRICE FIT FOR ME AND MADE ME A VERY HAPPY LEARNER NAD BUYER.
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- Course
- Blended in Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 03 Sep 2026
- 4 Months
- Internship
...us and we will get back to you instantly. Also you can book this course by telephone with our dedicated members of team Tel: 02081031238, 02039955589... Learn about: Career Development, Care Management, Health Management...
...us and we will get back to you instantly. Also you can book this course by telephone with our dedicated members of team Tel: 02081031238, 02039955589... Learn about: Career Development, Care Management, Health Management...
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Have received my certificate this morning for Level 3: Assessor (TAQA) Vocational Level Course. I will definitely recommend russbridge academy.
← | → see all
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Great experience , great tutor and finally received a GREAT qualification!
← | → see all
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THE PERFECT PRICE FIT FOR ME AND MADE ME A VERY HAPPY LEARNER NAD BUYER.
← | → see all
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Handling Complaints, Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to... Learn about: Financial acts, Customer Expectations, Plans Agreed...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Contact and Developing, Role Plays, Customer Care...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...16:00 Why Does a Customer Complain? Dealing with Complaints 16:00 - 16:15 Structure for a Difficult Conversation 16:15 - 16:30 What Next? - Summary & Action Plans Agreed... Learn about: Customer Complain, Customer Behavior, Difficult Exercise...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...11:00 – 11.30 Moments of truth. Best practice on the telephone and email. 11:30 – 12:00 Current and effective communication skills. The power of tone awareness... Learn about: Communication design, Customer Service, Communication Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Visitors Experience, Customer Care Skills, Good Practices...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer relationship, Customer satisfaction, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer relationship, Customer Retention Strategy, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer... Learn about: Customer Relationship Management, Customer satisfaction, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 14:45 - 15:15 Task... Learn about: Telephone Calls, Outgoing calls, Incoming Telephone Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Care, Customer Manager, Customer Retention Strategy...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The voice What can the other person “see” on the telephone? Communication “leaks” that display our true feelings The power or words Professional greetings... Learn about: Body Language, Communication Skills, Customer communication...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...of brands The importance of customer care in retaining business An understanding of how their business compares to the competition A plan to ensure... Learn about: Customer Care, Customer Service, Sales Training...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Target Market, Sales Strategy, Sales strategy process...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...15:30 Using Emotional Intelligence as a personal & team motivator 15:30 – 15.45 Becoming Politically Aware to deliver personal & team success 15.45 – 16.15... Learn about: Emotional Intelligence, Team Training, Intelligence Analysis...
- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- May
- 1 Day
...efficiency to deliver value for money; Development of key skills required to obtain results and achieve organisational objectives through better contract... Learn about: Contract Management Tools, Contract management, Management Tools...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- February
- 1 Day
...This budgeting, reporting and decision making course is designed for all levels of non-finance managers, from the new starters to the experienced manager... Learn about: Financial Terms, Financial Training, Financial Managers...