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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
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NICE ONE
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- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Beginner
- 30 Nov 2026
- 3 Days
- Internship
...Midwives, Librarians, Laboratory Technicians, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals... Learn about: Training Provider, Food Safety Course, Food Hygiene...
...Midwives, Librarians, Laboratory Technicians, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals... Learn about: Training Provider, Food Safety Course, Food Hygiene...
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Hinga John is an excellent trainer and he made the course fully enjoyable. We all enjoyed 3 days aet classroom session.
Russbridge Academy is a recommended provider
← | → see all
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I just like to say what an amazing 3 days live zoom class with Charles.
Level 3 Award in Education & Training AET Course is eye opener for me. So every grateful to this course provider. Planning to enrol on Level 3 Assessor TAQA course.
← | → see all
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NICE ONE
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...16.00 Understanding and Developing Relationships with Colleagues to Reduce Stress and Maximise Expertise (An old expression, yet true! - Do what you... Learn about: Communication Training, Communication design, Communications Planning...
...16.00 Understanding and Developing Relationships with Colleagues to Reduce Stress and Maximise Expertise (An old expression, yet true! - Do what you... Learn about: Communication Training, Communication design, Communications Planning...
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The course was good and so were the teachers. I would highly recommend the same to all. I had an amazing learning experinece.
← | → see all
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I enjoyed my time at PTP, Tracey is an amazing trainer and person, she helped a lot in sales training and it was a nice aspect. I had a nice time and the sessions were informative and engaing. I would say this training was A class. I learned a lot in one-day session. They offered great clarity and insights. Good one.
← | → see all
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Have received my certificate this morning for Level 3: Assessor (TAQA) Vocational Level Course. I will definitely recommend russbridge academy.
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Great experience , great tutor and finally received a GREAT qualification!
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THE PERFECT PRICE FIT FOR ME AND MADE ME A VERY HAPPY LEARNER NAD BUYER.
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- Course
- Blended in Edinburghand25 other venues
- London, Stratford, Wood Green, Croydon, Mitcham, Barking, Greenwich, Elephant & Castle, Oxford, Southampton, Sheffield ...
- 05 Nov 2026
- 4 Months
- Internship
...(for example a classroom, workshop, or any training environment). It includes the following assessment methods: Assessments of the learner in simulated environments... Learn about: Health Management, Food Safety Course, Beauty Therapist...
...(for example a classroom, workshop, or any training environment). It includes the following assessment methods: Assessments of the learner in simulated environments... Learn about: Health Management, Food Safety Course, Beauty Therapist...
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Have received my certificate this morning for Level 3: Assessor (TAQA) Vocational Level Course. I will definitely recommend russbridge academy.
← | → see all
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Great experience , great tutor and finally received a GREAT qualification!
← | → see all
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THE PERFECT PRICE FIT FOR ME AND MADE ME A VERY HAPPY LEARNER NAD BUYER.
← | → see all
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...system that is used on the course and can be used at work Customer Care - Incoming and Outgoing Calls - Timetable 09:30 – 09:45 Coffee & Introduction... Learn about: Customer Complaints Calls, Incoming Calls, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Customer Excellence, Financial acts, Customer Expectations...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Developing Questions, Contact and Developing, Customer satisfaction...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- April
...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Customer Behavior, Difficult People, Customer Types...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...environment How to handle complaints in a positive way Dealing with Incoming Calls Positively - Timetable (Split into two groups) 09:30 GROUP 1 Task... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Via Email, Skills sets...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...How can we be outstanding on the telephone? 12:00 – 12:30 The 6 key components of active listening. (A great fun exercise to establish our own skills... Learn about: Communication design, Customer Service, Communication Training...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed... Learn about: Visitor Satisfaction, Customer Care Skills, Good Practices...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer relationship, Customer satisfaction, Excellent Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer relationship, Customer Care, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...What can we learn? 11.15 – 11.30: Coffee break 11.30 – 12.15: Communication skills with our customers. How do we find out their needs? 12.15 – 12.45... Learn about: Customer satisfaction, Customer Care, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken... Learn about: Telephone Calls, Incoming Calls, Outgoing calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Manager, Customer Service Skills, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues... Learn about: Body Language, Customer communication, Communication face...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service, Sales Training, Customer relationship...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...team 15.00 – 16.00 Ensuring and securing a Sales quality process 16.00 – 16.30 Action Plans Agreed... Learn about: Sales Training, Sales strategy process, Target Market...
- Short course
- Edinburghand3 other venues
- Birmingham, London, Manchester
- Intermediate
- October
...impacting upon personal & team success 12.45 – 13.30 Lunch 13.:30 - 15:00 Managers as the Emotional thermostat – getting the most from your team 15:00... Learn about: Emotional Intelligence, Team Training, Intelligence Analysis...
- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- May
- 1 Day
...steps might be available to provide a remedy for well managed and resourced contracts. Practical help and guidance on best practice. Introduction to Contract Management... Learn about: Contract management, Management Information Systems, Contract Management Tools...
- Course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- February
- 1 Day
...make sound decisions and report concisely and accurately. Many managers face the need to work and re-work forecasts and budgets regularly, meaning... Learn about: Financial Training, Financial Terms, Financial Reports...