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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
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- Course
- Online
- Intermediate
- Different dates available
- 15h
... of the business and learn how to provide top customer service... Learn about: Management Operations, Office IT, Team Training...
... of the business and learn how to provide top customer service... Learn about: Management Operations, Office IT, Team Training...
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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
← | →
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
... encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light... Learn about: Customer Complaints Calls, Customer Care, Handling Complaints...
- Course
- Online
- Intermediate
- 7h - 1 Year
... professionally, manage difficult conversations, and maintain a positive brand image. The course also covers customer expectations, service standards, and techniques for improving customer satisfaction and loyalty. Through structured online modules, learners develop practical knowledge that can be applied... Learn about: Customer Service Skills, Customer relationship, Customer Service...
- NVQ
- Sheffield
...Suitable for: This NVQ is a cross-sector qualification that will be of value to staff who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of the service delivered, and who may be in charge of their own department or team...
- Short course
- Exeter
- 1 Day
...Suitable for: The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers...
- NVQ
- Colchester
- 12 Months
... your organisation in providing a continually improving service to your customers...
- NVQ
- Rusper
... be external or internal customers...
- NVQ
- Sheffield
...Suitable for: This NVQ is a cross-sector qualification that will be of value to staff who are responsible for delivering customer service and who interact directly with the customer in both the public and private sectors...
- Course
- Tyne and Wearand2 other venues
- Washington, Newcastle Upon Tyne
- 2 Days
... and customer care awareness and service skills. This course looks at key areas...
- Training
- (Isle Of Wight)
...Before starting on the call centre 'script', begin by understanding your customer! Performance in People has been at the heart of customer service...
- Short course
- High Wycombe
- 1 Day
... their problems and requests are viewed and handled, analyse and improve your own. Suitable for: All those who provide service within the IS/IT environment...
- Vocational qualification
- (Middlesex)
...This course is for you if you are working within the restaurant or hospitality trade need to know how to deal with customers on a day to day basis...
- NVQ
- Stratford-Upon-Avon
- 24 Months
...This award is available for employees working in a senior role in customer service...
- Short course
- Bournemouth
- Intermediate
- 2 Days
.... Suitable for: All aspiring candidates who want to become part of a busy Airport as an Airline Customer Service Agent checking passenger in, boarding flights, Departures & Arrivals etc., and who need to find out more about the job and the practical aspects of the different roles utilising our unique... Learn about: Airline Training, Aviation skills, Airport telecommunications...
- Course
- Online
- Intermediate
- 2h - 1 Year
...The Mastering Customer Insights course equips learners with the essential skills to understand, analyse, and leverage customer behaviour to drive business success. Through this online CPD programme, participants will explore methods for gathering actionable customer data, interpreting market trends... Learn about: Customer satisfaction, Sales Training, Services marketing...
- NVQ
- Bedford
- 31 Weeks
...Gain skills and knowledge for a career in customer service. delivering customer service with a positive and friendly and attitude. communicate effectively with customers. recognising and dealing with customer queries, requests and problems within...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service, Customer Care, Customer Service Skills...
- Course
- Online
- Different dates available
- 1 Year
... required to deliver an excellent experience to clients. The Customer Service Diploma course consists of 11 in-depth modules which are completed using a combination of interactive quizzes, electronic manuals and instructor-led videos to help students learn about working as an agent. The course is delivered... Learn about: Customer Service...
- A Level
- Sketty
- Different dates available
... of promotion. Upon successful completion of the course, students will be able to: Demonstrate understanding of customer service Champion customer service Improve customer relationships Monitor and solve customer service problems Develop personal performance through delivery of customer service... Learn about: Customer Service...
- Course
- Amersham
...If you are over the age of 16 an Apprenticeship allows you to gain a nationally recognised qualification whilst working in paid employment. The programme will last between 12 and 15 months and to commence the Apprenticeship you will be employed in a customer service environment... Learn about: Customer Service...
- Course
- Huntingdon
... on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service. Apprenticeships are made up of framework of qualifications and training based on testing... Learn about: Customer Service...
- Course
- Online
...Understand the importance of excellent customer service skills West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering a diverse curriculum... Learn about: Customer Service...
- Vocational qualification
- Ramsgate
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Service...