Free customer service courses

..., the course describes the service innovation process and how building quality into services improves their efficiency and effectiveness. This course will be of great interest to all professionals working in the area of business services and service management and who would like to learn more about building effective... Learn about: IT Management, Service Management, Quality Training...

... - in particular, customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Those whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...

... complaint can lead to increased customer loyalty. This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation...

... to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...

.... Practices which will protect company image and enhance customer loyalty and satisfaction... Learn about: Customer Care...

... to provide exceptional service: Be passionate about your work Make a positive first impression Happy voice | Positive greeting Fast response | Professional...

... or any personnel who have the responsibility of managing sales and customer interactions...

...Recognise what makes a customer to buy. Understand the drivers of customer loyalty. Understand the dynamics of customer relationships. Develop customer-focused behaviours. Talk the customers' language, building trust and rapport. Take responsibility for creating a positive customer experience...

...Recognise the importance of CRM to business success, identify where CRM fits in to the product and brand. Suitable for: All staff who work directly or indirectly with customers either on the phone or in person...

...To reinforce the fundamental importance of customer service...

...to help delegates understand the value of customers.. To develop delegates' skills in making customers come back.. To help delegates deal with customers who display difficult behaviour.. To help delegates cope with pressure from demanding customers. Suitable for: Professionals who want to increase...

...Recognise what makes a customer to buy. Understand the drivers of customer loyalty. Understand the dynamics of customer relationships. Develop customer-focused behaviours. Talk the customers' language, building trust and rapport. Take responsibility for creating a positive customer experience...

... and the impression that it can give. Suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray...

... the needs of their internal and external customers, making the 'process' as good as the product or service. The key outcomes -Transforms the way you see...

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched...

... on empowering individuals and teams to facilitate added-value service delivery and exciting sales and marketing strategies based on the customer experience...

...To help create a common company-wide focus on the customer. Suitable for everyone in the organisation not just front line customer facing staff...

...To demonstrate that you are competent in performing a number of administrative tasks. Suitable for: Anybody who is currently working in or considering employment in a customer service environment within an industry...

... on empowering individuals and teams to facilitate added-value service delivery and exciting sales and marketing strategies based on the customer experience...