Gaining Commitment on the Telephone
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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Short course
In Nottingham, Bristol, Edinburgh and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
May
other dates
This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.
Facilities
Location
Start date
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About this course
To improve calling techniques
To enhance negotiating skills on the telephone
To overcome personal obstacles to closing
To discuss and resolve any problems
Reviews
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
← | →
Course rating
Recommended
Centre rating
Rob Jackson
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Telephone answering
- Commitment
- Appointments
- Introduction
- Preparation
- Handling
- Setting
- Telephone
- Calls
- Telephone Calls
- Includes
Course programme
09:30 - 10:00 Coffee & Course Objectives
09:45 - 10:15 Setting out our Objectives
10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)
11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)
11:30 - 11:45 Coffee Break
11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)
12:30 - 13:30 Lunch Break
13:30 - 14:00 Discussion on 1st Session of Calls
14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)
14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems and Solutions
16:30 - 16:45 Summary & Action Plans Agreed
Gaining Commitment on the Telephone