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Blended Customer Management Government Funded in Leicestershire
- NVQ
- Blended in Leicester
- 6 Months
...Suitable for: Anyone who has a Customer Facing role or one in Customer Service...
Similar training and in other locations
- NVQ
- Online
...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
... for customer retention to considering tools, marketing plan for attracting customers, you will gain relevant knowledge and competencies that can be implemented to the ever-changing field of customer services. This comprehensive course will put you ahead of the competitions by demonstrating practical... Learn about: Customer Retention, Customer Relationship Management, Customer relationship...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Retention...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- HNC
- Online
...2 years Students will experience working in the award winning Terrace Restaurant as part of their studies. Applicants should have at least two National...
- BTEC
- Online
...This course will give you the skills and knowledge necessary for managing events across a wide variety of sectors It is for those looking to work in event management or wishing to progress to a higher-level qualification... Learn about: Travel and Tourism, IT Management, Travel Tourism...
- Course
- Distance Learning
- Beginner
- Different dates available
... and show how these can be of benefit to your business. The Effective Customer Care course covers recognising customers, the importance of exceptional customer care, customer care and service principles, providing information, advice, products and services to customers, responding to special requests... Learn about: Customer Care, Effective Customer Care, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...The Home Study Courses Include the Following 7 Units:- Unit One - What is Customer Service Excellence? The following topics are covered: Why... Learn about: Financial Training, Customer Service, Quality Assurance...
- NVQ
- Online
- Different dates available
- 1 Year
... a recognized certification but also have the extensive knowledge and skills to work as an impressive customer service representative with the opportunity to move on to lucrative supervisory and management positions in future... Learn about: Customer Expectations, Excellent Customer Service, Ms Word...
- NVQ
- Online
- Different dates available
- 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service, Customer Service Skills, Quality Training...
- NVQ
- Online
...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...
- Course
- Distance Learning
- Intermediate
- Different dates available
...This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. The objectives of this course are to: •Understand excellent service and why it is important •Define service excellence... Learn about: Quality Systems, Customer Service, Customer Care...
- NVQ
- Online
- Different dates available
- 1 Year
...This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
..., directing effective communication, managing stress and achieving customer loyalty are some key topics this course will cover. Moreover, you will discover the reasons behind difficult customer behaviours and emotional responses in dealing with customers. Explore various examples of real-life scenarios...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...Providing excellent customer service is the key to the long-term success of every business. Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer... Learn about: MS Excel, Customer Service...