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Inhouse Customer Care Government Funded
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs... Learn about: Customer Service, Customer satisfaction, Cutomer service...
...practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs... Learn about: Customer Service, Customer satisfaction, Cutomer service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...performance management, asssertiveness, appraisal skills, presentation skills and receptionist skills. All you need to do is provide a room to deliver the training... Learn about: Telephone management, Assertion Training, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations... Learn about: Customer Relationship Management, Customer Service, Customer Service Skills...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Community Education, Customer Care, Time management...
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Community Education, Customer Care, Time management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...Individuals new to a job, role or the company, take action to accelerate the time it takes to become a productive employee and integrated team member... Learn about: Organizational Skills, Team Training, Employee Motivation...
...Individuals new to a job, role or the company, take action to accelerate the time it takes to become a productive employee and integrated team member... Learn about: Organizational Skills, Team Training, Employee Motivation...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...participants will explore ways to retain customers through a large group discussion. Building the Future During this session, participants will explore... Learn about: Customer Relationship Management, Customer Service Skills, Customer relationship...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...who are looking for support from a sales training company that delivers common sense-solutions. 2. Training Workbook Design Based on our research we... Learn about: Customer Manager, Customer relationship, Customer Retention...
- Short course
- Inhouse
- Different dates available
- 1 Day
...If you consider that the main purpose of marketing is to get and keep customers, then taking care of customers is an important part of the organisation’s total marketing process... Learn about: Business Success, Key Skills, Effective Customer Care...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...by highlighting the perceptions customers pick up about level of service - rightly or wrongly! Listening skills and body language exercise to highlight... Learn about: Anger Management, Customer Care, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Strategic Planning, Telephone Skills, Communication Training...
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Strategic Planning, Telephone Skills, Communication Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...Meeting Management, Become a Contributing Project Team Member. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Project Management, Time management, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...and has considerable experience in developing customer service staff who are both customer-facing and telephone contact. Bryan personally delivers all the training... Learn about: Telephone Skills, Customer Service, Client Management...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques ❖assessing your... Learn about: Telephone user support, Customer Service, Decision Making...
...your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques ❖assessing your... Learn about: Telephone user support, Customer Service, Decision Making...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...The aim of this bundle is to develop skills and capacities which allow participants to communicate with others. Learning about nonverbal communication... Learn about: Body Language, Team Leader, Complaint Handling...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This programme can be tailored for public and private sector officers and agents making outbound and receiving inbound calls. Debt range includes... Learn about: Collections Management, Negotiation Skills, Stress Management...
...This programme can be tailored for public and private sector officers and agents making outbound and receiving inbound calls. Debt range includes... Learn about: Collections Management, Negotiation Skills, Stress Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Training
- Inhouse
- Different dates available
...Learn how to effectively manage difficult customer situations... Learn about: Listening Skills, Organizational Skills, Decision Making...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Customer Care, Communication Training, Sales Strategy...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Customer Care, Communication Training, Sales Strategy...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...with individuals with different perspectives and expertise Build your Network: Build relationships with colleagues to learn about their... Learn about: Decision Making, Team Training, Conflict Resolution...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Business Presentation Skills, Effective Communication, Sales Training...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Business Presentation Skills, Effective Communication, Sales Training...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Training
- Inhouse
- Different dates available
...negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it’s a phone call, email... Learn about: Quality Training, Customer Care, Team Training...