Greater Brighton Metropolitan College courses

...Target Audience High Level Performance Definition of a Successful Candidate Purpose of the Practitioner Qualification Target Audience High Level Performance... Learn about: Financial Training...

...the Economic Case Developing the Commercial Case Developing the Financial Case Developing the Management...

...Why is ITIL so successful? ITIL Lifecycle Core Foundation Certificate in IT Service Management Definition of a Service. Concepts of Service Management...

...Understand the goals & objectives of Service Strategy Understand the 4 main activities of Service Strategy Basic overview of value creation through services... Learn about: Service Management...

...for CSI Implementing CSI CSI Technology & Implementation Summary...

...Course Organization Course Conventions & Agenda Introduction to CSI Principles of CSI CSI Summary Step Improvement Introduction Step Improvement Activities...

...of Other Lifecycle Processes Common Activities OSA's Common Activities Service Desk Function Technical Management Function IT Operations Management Application...

...Activities Service Desk Function Technical Management Function IT Operations Management Application Management Function Service Operation Functions Summary...

...Protection & Optimization Principles PPO Summary Availability Management Capacity Management IT Service Continuity Management Information Security Management...

...Management IT Service Continuity Management Information Security Management Demand Management PPO Processes Summary Organize for PPO Technology Considerations...

...Fulfillment Change Evaluation Knowledge Management RCV Processes Summary Organizing RCV Release Control & Validation Technology Implementing RCV Organization...

...Release & Deployment Management Service Validation & Testing Request Fulfillment Change Evaluation Knowledge Management RCV Processes Summary Organizing...

...The program is targeted at IT Professionals, Business Managers and Business Process Owners. It is particularly suited to operational staff involved in Demand Management...

...Continuity Management Information Security Management Supplier Management Service Design Processes Summary Technology-Related Activities Organizing...

...Service Offerings & Agreements Service Offerings & Agreements Principles Service Offerings & Agreements Context Service Offerings & Agreements Summary...

...Technology & Implementation Course Introduction IT Service Lifecycle Service Operation Service Operation Processes Common Service Operation Activities...

...Service Portfolio Management Service Catalog Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship...

...Desk Function Technical Management Function IT Operations Management Application Management Function Service Operation Functions Summary Service Operation... Learn about: Service Operations...

...Management Demand Management Business Relationship Management Service Strategy Processes Summary Strategy & Governance Strategy & Organization Sourcing...

...What is Programme Management? Why use Programme Management? The characteristics of Portfolios Programmes and Projects 'Drivers for change' and the programme...