Greater Brighton Metropolitan College courses

...Definition of a Successful Candidate Knowledge Comprehension Application Analysis Syllabus Area Learning Outcome Level Topic Overview of the Five... Learn about: Financial Training...

...Definition of a Successful Candidate Purpose of the Practitioner Qualification Target Audience High Level Performance Definition of a Successful Candidate...

...Need and Source for Best Practice What is a Service Types of Service Who are Stakeholders? Key Definitions What are Processes? Functions and Roles Key Roles?...

...Service automation assists with integrated processes... Learn about: Service Management...

...Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs...

...Lifecycle Integration Step Improvement Context Step Improvement Process Summary Reporting & Measurement CSI Methods & Techniques Technology for CSI Reporting...

...Management Function Service Operation Functions Summary Organizational Structures Roles & Responsibilities Technology Considerations Implementing OSA Organize...

...Management Request Fulfillment Problem Management Access Management Operational Activities of Other Lifecycle Processes Common Activities OSA's Common...

...professionals through the principles behind planning, protection and optimisation as mandated by ... Course Organization Course Conventions & Agenda Introduction to Planning...

...Management IT Service Continuity Management Information Security Management Demand Management PPO Processes Summary Organize for PPO Technology Considerations...

...Fulfillment Change Evaluation Knowledge Management RCV Processes Summary Organizing RCV Release Control & Validation Technology Implementing RCV Organization...

...RCV Release Control & Validation Technology Implementing RCV Organization & Technology Summary...

...Course Introduction Introduction to Operational Support & Analysis Service Operation Processes OSA Common Activities Service Operation Functions Organize...

...Delivering definitive proof of ability in service design and delivery, the ITIL® Intermediate SD course is an essential element of the ITIL® Intermediate qualification...

...Service Portfolio Management Service Catalog Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship...

...Service Operation Functions Technical Considerations Course Introduction Continual Service Improvement Step Improvement Process Reporting, Methods & Technology...

...Service Portfolio Management Service Catalog Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship...

...Access Management Operational Activities of Other Lifecycle Processes Service Operation Processes Summary Common Activities Common Activities Summary Service... Learn about: Service Operations...

...Management Demand Management Business Relationship Management Service Strategy Processes Summary Strategy & Governance Strategy & Organization Sourcing...

...This is an accredited product to support self-study computer-based elearning for the MSP® Programme Management methodology. What is a Programme?...