Greater Brighton Metropolitan College courses

...Target Audience High Level Performance Definition of a Successful Candidate Purpose of the Practitioner Qualification Target Audience High Level Performance... Learn about: Financial Training...

...Knowledge Comprehension Application Analysis Syllabus Area Learning Outcome Level Topic Overview of the Five Case Model Developing the Strategic Case Developing...

...Why is ITIL so successful? ITIL Lifecycle Core Foundation Certificate in IT Service Management Definition of a Service. Concepts of Service Management...

...business value of the phases. Understanding the key terminology, the key concepts of Service Management, key principles and models. What is Service Strategy?... Learn about: Service Management...

...Step Improvement Process Summary Reporting & Measurement CSI Methods & Techniques Technology for CSI Reporting, Methods & Technology Summary Organizing...

...Course Organization Course Conventions & Agenda Introduction to CSI Principles of CSI CSI Summary Step Improvement Introduction Step Improvement Activities...

...Operation Principles of OSA OSA Summary Event Management Incident Management Request Fulfillment Problem Management Access Management Operational Activities...

...Organizational Structures Roles & Responsibilities Technology Considerations Implementing OSA Organize & Implement Summary...

...Demand Management PPO Processes Summary Organize for PPO Technology Considerations Implementing PPO Organization & Implement Summary...

...Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines. Course Organization...

...Course Organization Course Conventions & Agenda Introduction to Release, Control & Validation Release, Control & Validation Principles Release...

...involved in controlling system and software releases, and validating the outcomes of the... Course Organization Course Conventions & Agenda Introduction to Release...

...The program is targeted at IT Professionals, Business Managers and Business Process Owners. It is particularly suited to operational staff involved in Demand Management...

...The ITIL® Intermediate SD course is specifically designed to help IT professio... Course Organization Course Conventions & Agenda Introduction to Service...

...Management SOA Processes Summary Organizing for SOA SOA Technology & Implementation Organizing, Technology & Implementation Summary...

...Organization & Implementation Course Introduction Service Transition Service Transition Processes Common Service Transition Activities Structure...

...Formalise IT service offerings and ensure that key stakeholders know what to expect by implementing ITIL® Service Offerings and Agreements. The ITIL® Intermediate...

...Desk Function Technical Management Function IT Operations Management Application Management Function Service Operation Functions Summary Service Operation... Learn about: Service Operations...

...Management Demand Management Business Relationship Management Service Strategy Processes Summary Strategy & Governance Strategy & Organization Sourcing...

...environment Types of Programme and Programme impacts MSP Terminology The MSP 'framework' MSP structure including Principles Themes and The Transformational...