Greater Brighton Metropolitan College courses

...and will allow students to understand how to plan spending proposals and business decisions with precision ... Purpose of the Foundation Qualification... Learn about: Financial Training...

...Knowledge Comprehension Application Analysis Syllabus Area Learning Outcome Level Topic Overview of the Five Case Model Developing the Strategic Case Developing...

...Need and Source for Best Practice What is a Service Types of Service Who are Stakeholders? Key Definitions What are Processes? Functions and Roles Key Roles?...

...The concept of a service & Service Management Define processes, roles and functions. Understand the Service Lifecycle and its key concepts Understand... Learn about: Service Management...

...for CSI Implementing CSI CSI Technology & Implementation Summary...

...Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs, Course...

...of Other Lifecycle Processes Common Activities OSA's Common Activities Service Desk Function Technical Management Function IT Operations Management Application...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible...

...Demand Management PPO Processes Summary Organize for PPO Technology Considerations Implementing PPO Organization & Implement Summary...

...Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines. Course Organization...

...The ITIL® Intermediate RCV course is part of the wider ITIL® framework used for codifying and improving IT service delivery systems. Course Organization...

...involved in controlling system and software releases, and validating the outcomes of the... Course Organization Course Conventions & Agenda Introduction to Release...

...Course Introduction Introduction to Operational Support & Analysis Service Operation Processes OSA Common Activities Service Operation Functions Organize...

...Design Activities Summary Design Coordination Service Catalog Management Service Level Management Availability Management Capacity Management IT Service...

...Service Portfolio Management Service Catalog Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship...

...Service Operation Functions Technical Considerations Course Introduction Continual Service Improvement Step Improvement Process Reporting, Methods & Technology...

...Service Portfolio Management Service Catalog Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship...

...Organizational Structures Roles & Responsibilities Technology Considerations Implementing Service Operation Service Operation Considerations Summary... Learn about: Service Operations...

...Introduction to Service Strategy Service Provider Types Service Structures The 4-Ps of Strategy Service Strategy Summary Defining Services & Market Spaces...

...environment Types of Programme and Programme impacts MSP Terminology The MSP 'framework' MSP structure including Principles Themes and The Transformational...