Courses in Hammersmith

...relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre... Learn about: Customer relationship, Customer Retention Strategy, Customer Retention...

...Those who wish to consider not only the rational approach to strategic decision making, but also the creative aspects of such decisions. Those who... Learn about: Corporate Strategy, Costs of diversifying, Strategy Development...

...and use accounting knowledge for operational and management decision making. Pricing Decisions The accountant’s perspective – costing and pricing Absorption... Learn about: Marginal cost, Activity-based costing, Competitive environments...

...Upon completion of this course, you will be able to increase personal awareness of your: sensitive line; emotional intelligence; personal values & moral maturity... Learn about: Personal skills, Individual Differences, Effective managers...

...Change culture Change leadership Accelerator effect A framework for assessing capability to change... Learn about: Strategic Planning, Leadership skill, Organisational development...

...outcomes Upon completion of this course, you will be able to understand: Concepts of crisis and crisis management. The value of communication to crisis public relations management... Learn about: Public Relations, Relations management, Public management...

...and the strategy options that arise from these opportunities. The benefits and problems of being part of a group. The options that arise from being part ofa corporation... Learn about: Contribution of Porter, Market options, Strategic options...

...also being publicly accountable for its social and environmental record. Those who are concerned about the role of business in modern society. Criticisms... Learn about: Learning outcomes, Interaction of business, Corporate Social Responsibility...

...enough to make implementation feasible. Diagnosing Change Monitoring performance, measuring effectiveness Efficiency and effectiveness Techniques for assessment... Learn about: Dimensions of change, Change equation...

...Target audience Chief Communications Officers Marketing and communications directors, managers, executives and staff. Digital and Social Media Marketing... Learn about: Media Marketing, Social Media, Marketing Communications...

...Target audience Chief Communications Officers Marketing and communications directors, managers, executives and staff. Those who wish to understand... Learn about: Marketing Communications, Role of data, Media Marketing...

...Be able to appraise the concept critically... Learn about: Dark side, Emotional Intelligence...

...Target audience HR directors Heads of HR functions HR business partners Senior HR executives, managers, advisors and officers who wish to contribute... Learn about: Level of engagement, Engagement strategy, Influence employee...

...Target audience HR managers and executives Heads of HR functions HR business partners and advisors HR professionals and practitioners Senior HR officers... Learn about: Employee Engagement, Representative participation, EIP at work...

...who have responsibility for HR activities. Owners or managers of small businesses who have overall responsibility for the ‘people element’ within them... Learn about: Employee Engagement, HR Business, HR Practices...

...Those with the HR role of enabling their organisation to meet its future demand for skills. Those who wish to be equipped with the knowledge and skills... Learn about: Benchmarking turnover, Employee Retention, Costing turnover...

...you will be able to: Empower others. Empower yourself. Engage others effectively... Learn about: Heads of organisations, Chief officers, Fostering engagement...

...Those preparing for an L&D role. L&D professionals, practitioners, advisers, facilitators and partners. Trainers, training officers and instructors... Learn about: Psychology and learning, HR managers, Neuroscience and learning...

...Learning outcomes Upon completion of this course, you will be able to understand: The structure of the common stock market, the regulators of equity markets... Learn about: Common stock market, Financial Training, Trading arrangements...

...Ethical Leadership What are ethics? Basic ethical frameworks Deontological frameworks Leadership and moral development What is an ‘ethical leader’?... Learn about: Deontological frameworks, Ethical frameworks, Leadership skill...