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Online/Distance Customer Management HNC
- HNC
- Online
...The College is an essential provider of a vast range of courses all focused on developing relevant skills for employment and to enhance current career...
Similar training in other typologies
- Short course
- Online
- Advanced
- Different dates available
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service, Public Sector...
- Course
- Online
- Intermediate
- Different dates available
... in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs... Learn about: Customer Service, Customer Relationship Management, Customer Care...
- Course
- Online
- Different dates available
.... The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
... as many times as required. Duration and Time Limit The Customer Service Course takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages. Certificate After passing the Customer Service Course you can immediately download your certificte... Learn about: Customer Service, Management Planning, Customer satisfaction...
- Course
- Distance Learning
- Advanced
- December
...? Ready to take an existing retail career to the next level? With an advanced Level 7 Diploma in Retail Customer Service, this dynamic global sector could be yours for the taking! Retail Customer Service could be defined as the various interconnected processes that help buyers procure the products... Learn about: Retail Management, Customer Relationship Management, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
... will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course. The certification that you will receive upon completing this Customer Service Manager Course will help to boost your resume and will help you stand out among your peers in the competitive job market... Learn about: Customer Expectations, Handling Complaints, Communication Training...
- Short course
- Online
- Intermediate
- Different dates available
... with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right... Learn about: Customer Service, Communication Training...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | → see all
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
- Course
- Distance Learning
... responsible for setting customer care standards Front-line staff who come into direct contact with customers Support staff with internal customers Sales... Learn about: Customer Care...
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Sales Training, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
... for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer Service Skills, Customer Retention Strategy, Service Operations...
- Course
- Online
- Different dates available
...Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvements in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant... Learn about: Services marketing, Customer Service Skills, Customer database...
- Course
- Distance Learning
...To encourage all staff to develop a quality approach to customers...
- Course
- Distance Learning
- Advanced
- December
... – cannot achieve its full potential. Management and leadership are two very different concepts, though are intrinsically interconnected. For an organisation to perform at its best, a strategic combination of both Team Leader is required. It’s one thing to master the art of effective delegation, instruction... Learn about: Team Training, Team management, Team Leader...
- Course
- Online
- Intermediate
- Different dates available
...The Retail Management Diploma course teaches you everything you need to know to become an efficient retail manager. Through this course, you’ll explore the roles and responsibilities of a retail manager, including supervising distribution, selling products directly to consumers and operating... Learn about: Importance of Communication in Retail Industry, Develop Store Security Procedures, Retail Psychology...
- Course
- Online
... a Customer Services or Housing Management background, who want to achieve a recognised professional qualification. The course is also open to members...
- Course
- Online
- Different dates available
...Understanding the Template Conducting Interview-Based Case Study Research Writing Case Study Ethics, Integrity and Conflicts of Interest Launching Your Own Case Study... Learn about: Case Studies...
- NVQ
- Online
- Different dates available
- 1 Year
...This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...