Marketing inhouse

...appreciate the impact they have on customers. It also focuses on the skills. Suitable for all customer facing employees who want to enhance their relationship building skills...

...is designed for customer service professionals, this qualification builds on the syllabus of the second level and deals with more complex issues and practices...

...facing Managers / Team Leaders Course Content Introduction If an organisation is not constantly improving it is in decline. One of the key tenets of organisational...

...Suitable for: This course is aimed at any level of personnel who come into contact with customers / clients on a regular basis This course is aimed...

...An understanding of the competence requirements for the key duty. Suitable for: The course is intended for: Clients. Clients' agents. Project managers...

...Despite the advance of email, good letter-writing skills are still essential for many people at work. Yet letter writing is in danger of becoming something of a lost...

...> Client facing Managers / Team Leaders > Client facing staff > Client facing Managers / Team Leaders Course Content Introduction Difficult customers...

...the responsibility of managing sales and customer interactions. This course is aimed at sales teams or any personnel who have the responsibility of managing...

...feel special and valued. Make customers feel welcomed and. Suitable for: All front-line and supporting staff - and their managers and supervisors...

...Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Staff looking to...

...take negative behaviour personally. To turn yourself into an effective listener, negotiator and problem solver. To solve problems and smooth ruffled feelings with skill...

...This qualification contains 3 units that can be brought forward from Level 1; all three units can be claimed towards a Level 2 qualification...

...Suitable for: This unique programme is invaluable for anyone who deals with customers and is a vital under-pinning for other customer-facing skills...

...creating a positive environment handling problems positively upselling going the extra mile positive telephone techniques...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...take their skills to the next level, so that they can manage and promote their own website. Course review: Wordpress is free, web based software that... Learn about: Internet Marketing, Creative techniques, Search Engine Optimization...

...training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups... Learn about: Negotiation Skills, Delegating Skills, Ms Office...

...While there are a number of best practices all leaders must consider when building a strong Inbound Marketing program, it’s essential to also know about...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...implement best practice SEO web design, copywriting and site architecture, create a comprehensive brief or checklist for your SEO or web design agency... Learn about: Search engine indexing, Online marketing and publicity, Web performance monitoring...