Telephone Skills inhouse

...the telephone when receiving income and making calls.By the end of this course candidates will be able to:- Describe how to make a positive first impression...

...This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed...

...And there's the problem Your potential customers are now receiving more calls than ever before, trying to sell them everything from advertising space...

...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages...

...internal, external and potential. Suitable for: The audience for this course is for anyone who has to deal with customers face to face or on the telephone...

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning...

...plan, install, configure, administrate or support VoIP products and networks. The Voice over IP course is designed for staff who will evaluate...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...

...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...

...Benefits · Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...concepts products or services Timing and duration of calls Handling incoming calls Transferring or calling back Telephone behaviour Awkward callers...

...customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public...