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Conflict Resolution Inhouse
- Course
- Inhouse in Londonand2 other venues
- London, Birmingham
- Different dates available
...for NHS Trusts and Agencies to cover the statutory and mandatory content. Our Mandatory Training Course covers the following modules: Health and Safety... Learn about: Fire Safety, Moving and Handling, Palliative Nursing...
- Course
- Inhouse
- Beginner
...outside your organisation · Adapt your interpersonal style in order to get the best results from others · Influence and persuade others to your point... Learn about: Conflict Resolution, Conflict Management, Listening Skills...
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
...staff the confidence to be able to deal with clients in a professional way; whilst having the tools to be able to deal with assaults should they happen... Learn about: Conflict Resolution, Control and restraint methods...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Customer Care, Time management, Communication Training...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Customer Care, Time management, Communication Training...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Short course
- Inhouse in London
- Beginner
- Different dates available
...candidates are awarded the certificate for successfully completing the course, providing they take a full and active part throughout all sessions and satisfy... Learn about: Conflict Resolution, Communication Skills, Communication Training...
- Training
- Inhouse
- Beginner
- Different dates available
...Receive feedback from your team on how you’re doing as a manager Creating a Great Work Situation: Determine what factors would create a great job and work... Learn about: Management Development, Conflict Resolution, Organizational Skills...
- Short course
- Inhouse
- Different dates available
- 1 Day
...rules Understanding positions Making the case Listening and understanding... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...
- Training
- Inhouse
- Intermediate
- Different dates available
...Conflict Resolution, Restraint, MVA, M.V.A., Deescalation. Breakaway, Challenging Behaviour Introduction and course overview, Challenging behaviour contrasted... Learn about: Conflict Resolution, Management of Violence, Deescalation. Breakaway...
- Short course
- Inhouse
- Different dates available
- 2 Days
...profiling and practical coaching will help to increase skills and develop confidence. At the end of this training programme participants will be able... Learn about: Key accounting, Key Account Management, Skills and Training...
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
...Suitable for: This course has been specifically designed for healthcare professional who may face aggressive or challenging behaviour from patients or members of the public... Learn about: Communication Skills, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Telephone user support, Telephone Skills, Telephone answering...
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Telephone user support, Telephone Skills, Telephone answering...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...priorities for the department and align the required resources Speaking Your Mind: Assess if people are truly able to speak freely within the team Innovation Norms and Expectations... Learn about: Problem Solving, Strategic Planning, Team Leader...
- Course
- Inhouse
- Different dates available
- 2 Days
...Understand and recognise potential conflict Determine how to resolve conflict. Suitable for: This course is designed for anyone from any type of organisation... Learn about: Human Psychology, Resolution of conflicts, Team Leadership...
- Training
- Inhouse
- Intermediate
- Different dates available
...Coping with violence and aggression, The lawful use of force, Excited delirium & positional asphyxia, Reporting and recording, Providing support... Learn about: Deescalation. Breakaway, Challenging Behaviour, Conflict Resolution...
- Training
- Inhouse in Avon
- Beginner
- Different dates available
...around and so feel safe in their working environment. Suitable for: It is suitable for anyone working in an environment where someone may become violent... Learn about: Physical Intervention, Conflict Resolution...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...To assist you to increase your ability to effectively negotiate positive business outcomes. By the end of the course participants will be have gained the following skills... Learn about: Customer Care, Time management, Decision Making...
...To assist you to increase your ability to effectively negotiate positive business outcomes. By the end of the course participants will be have gained the following skills... Learn about: Customer Care, Time management, Decision Making...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Training
- Inhouse
- Different dates available
...Identify potential risks for any project Navigate within the Organization Structure: Know how to navigate people relationships and within the organization’s... Learn about: Risk Strategy, Customer Care, Communication Skills...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ how to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Call Centre, Customer Manager, Communication Training...
...❖ how to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Call Centre, Customer Manager, Communication Training...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Training
- Inhouse
- Different dates available
...customer service Serving Customers in the Field: Discover what is required to positively serve your customers in the field Customer Service Confrontation and Conflict... Learn about: Customer Care, Decision Making, Conflict Resolution...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Change is a constant in organisational life. Increased demands from the marketplace, competitors, stakeholders and regulators, all demand responsive attitudes and behaviour... Learn about: Change Management, Organisational Behaviour, Organisational Change...
...Change is a constant in organisational life. Increased demands from the marketplace, competitors, stakeholders and regulators, all demand responsive attitudes and behaviour... Learn about: Change Management, Organisational Behaviour, Organisational Change...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
← | → see all
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
← | → see all