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Inhouse Conflict Resolution Inhouse
- Course
- Inhouse in Londonand2 other venues
- London, Birmingham
- Different dates available
...Adults Safeguarding Children Conflict Management Lone Working Food Hygiene Epilepsy (Optional Module) Course Benefits The Health and Safety Group Mandatory... Learn about: Fire Safety, Control of Substances Hazardous to Health, Health and safety at work...
- Course
- Inhouse
- Beginner
...in influencing results. The Communication Chain: upward, downward and lateral failures in the chain two-way communication. Assertiveness: a positive... Learn about: Understanding behaviour and motivators, Communication Training, Confidence Training...
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
...staff the confidence to be able to deal with clients in a professional way; whilst having the tools to be able to deal with assaults should they happen... Learn about: Control and restraint methods, Conflict Resolution...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Conflict Resolution, Problem Solving, Time management...
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Conflict Resolution, Problem Solving, Time management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Short course
- Inhouse in London
- Beginner
- Different dates available
...environment free of violence. Where and when are the courses run? We run group courses for clients throughout the UK, either at our clients own workplace... Learn about: Communication Skills, Conflict Resolution, Personal safety...
- Training
- Inhouse
- Beginner
- Different dates available
...to the team and company Listening to Others’ Ideas and Opinions: Evaluate how well you listen to others’ ideas and opinions Problem Solving Expectations... Learn about: Conflict Resolution, Management Development, Team Training...
- Short course
- Inhouse
- Different dates available
- 1 Day
...Dealing with objections Critical mistakes and pitfalls When to pause and break away Conflict resolution Practice and Simulation Establishing the ground... Learn about: Negotiation techniques, Skills and Training, Influencing Skills...
- Training
- Inhouse
- Intermediate
- Different dates available
...This course is for those who, during the course of their working day, could come into contact with persons who present challenging behaviours... Learn about: Management of Violence, Conflict Resolution, Challenging Behaviour...
- Short course
- Inhouse
- Different dates available
- 2 Days
...This workshop achieves a balance between theory and actual Key Account Management skills practise with expert coaching and guidance. Simulated client interaction exercises... Learn about: Conflict Resolution, Key Account Manager, Skills and Training...
- Training
- Inhouse in Avon
- Intermediate
- Different dates available
...Maximum number of delegates - 16. The aim of the syllabus is to equip members of staff with the skills to respond appropriately where their work may expose... Learn about: Communication Skills, Conflict Resolution...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Telephone management, Communication Training, Telephone answering...
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Telephone management, Communication Training, Telephone answering...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...Discuss how the team’s goals and core work is directly connected to the company’s strategy Align Resources to Strategic Priorities: Define the strategic... Learn about: Conflict Resolution, Employee Motivation, Conflict Management...
- Course
- Inhouse
- Different dates available
- 2 Days
...Relationships It takes two! - building rapport techniques What makes those relationships challenging? Identifying strategies that will help Getting... Learn about: Resolution of conflicts, Problem Solving, Human Psychology...
- Training
- Inhouse
- Intermediate
- Different dates available
...Practical training is given on Breakaway (escape) methods, as a last resort, and using only the amount of force that is necessary and reasonable in the circumstances... Learn about: IT Law, Challenging Behaviour, Conflict Resolution...
- Training
- Inhouse in Avon
- Beginner
- Different dates available
...around and so feel safe in their working environment. Suitable for: It is suitable for anyone working in an environment where someone may become violent... Learn about: Conflict Resolution, Physical Intervention...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Customer Manager, Problem Solving, Customer Care...
...own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues. Professional negotiators... Learn about: Customer Manager, Problem Solving, Customer Care...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Training
- Inhouse
- Different dates available
...The aim of this course is to learn how to participate in a project team. Effective decision making and problem solving are essential skills needed by anyone... Learn about: Decision Making, Team management, Project Management...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ how to develop active listening skills ❖ how to guide the conversation to a positive outcome ❖ how to deal with criticism, consideration and objections... Learn about: Communication Skills, Customer Care, Communication Training...
...❖ how to develop active listening skills ❖ how to guide the conversation to a positive outcome ❖ how to deal with criticism, consideration and objections... Learn about: Communication Skills, Customer Care, Communication Training...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Training
- Inhouse
- Different dates available
...to meet their individual needs Developing Your Customer Focus: Identify the actions you will take to strengthen customer loyalty Customer Service Over the Phone... Learn about: Communication Skills, Difficult People, Organizational Skills...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Organisational Change, Strategic Management, Strategy Development...
...Yet, to the individual, change may be perceived as threatening and forced upon them. A sense of powerlessness and inertia can quickly develop... Learn about: Organisational Change, Strategic Management, Strategy Development...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
← | → see all
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
← | → see all