The Knowledge Academy courses

...consultants and telecommunications consulting professionals who design, plan, deploy and maintain solutions for unified communications... Learn about: Quality Training, PC training, Network Training...

...after completing the Configuring and Administering Microsoft SharePoint 2010 (M10174) course : Exam 70-667 - TS: Microsoft SharePoint 2010, Configuring... Learn about: Microsoft .Net, Business Continuity, Ms Office...

...programming experience in C, C++, JavaScript, Objective-C, Microsoft Visual Basic, or Java and understand the concepts of object-oriented programming... Learn about: Visual Studio, Database training...

...Reliability Windows Data Backup Employing System Restore Points to Restore a Windows 7 System Windows Update Configuring Mobile Computing and Remote Access... Learn about: Basic IT, IT Security, IT Management...

...Deploying Software by Using Group Policy and Windows Intune Module 4: Deploying Applications by Using Microsoft System Center 2012 Configuration Manager SP1 Module... Learn about: Network Training, Windows Server...

...upgrading from one edition of Windows 7 to another edition of Windows 7 Migrate user profiles Migrating from one machine to another; migrating from previous versions of Windows... Learn about: Network Training, Operating System, IT Security...

...Course Outline: Module One: Virtual Machine Movement and Hyper-V Replica Module Two: Implementing Failover Clustering with Hyper-V Module Three... Learn about: Team Training...

...The Knowledge Academy Courseware Book Exam preperation Manual Certificate Experienced Instructor Refreshments The Knowledge Academy Security Fundamentals (40367)... Learn about: IT Security, Network security, Network Training...

...organisation Organizing Service Operation: The objective, activities and roles of each of the four functions identified in this unit and how to build... Learn about: Communication Training, IT Management, Service Operations...

...the final day and lasts 90 minutes Course Content The course will cover the following topics: Introduction to Service Design: Understand the strategy... Learn about: Service Management, IT Management...

...Deciding on a service strategy The four P’s of service strategy Defining services and creating value Using service economics and sourcing strategies Service strategy processes... Learn about: IT Development, Network Training, Career Development...

...cultural and organizational change The day-to-day concerns, support and operations of a large corporate Continual Service Improvement group Critical Success Factors and Risks... Learn about: IT Management, Career Development, Portfolio Management...

...We also recommend purchasing the Release, Control and Validation Intermediate Capability Handbook (ISBN: 9780113314331) which will be a useful quick reference... Learn about: IT Management, Service Management, Network Training...

...Pass mark is 28/40, or 70% Why choose The Knowledge Academy? We give you a comprehensive courseware folder with presentation slides, quick reference guide... Learn about: IT Management, Network Training...

...version 3 bridge equivalent and at least 15 credits from the Intermediate ITIL modules before taking this course. We also recommend obtaining a copy... Learn about: IT Management, Service Management, Career Development...

...to ensure that their knowledge of Service Desk Management and ITIL® are strong enough to deliver training that helps delegates extract maximum benefit from attending our courses... Learn about: IT Management, Service Management...

...Service Offerings & Agreements plus exam ITIL Service Capability - Release, Control & Validation plus exam ITIL Service Capability - Planning... Learn about: IT Network, Professional development, IT Service...

...Types of Service Provision Service Portfolio Management Financial Management Demand Management Business Case Service Design: developing a solution to... Learn about: IT Management, Service Management, IT Development...

...The Knowledge Academy Courseware Book Certificate Experienced Instructor Refreshments The Knowledge Academy ITIL® Overview 1 day course covers the following topics... Learn about: IT Management, Skills and Training...

...(Control Objectives for Information and Related Technologies) is the most globally recognised IT control and governance framework. This course covers COBIT... Learn about: Management Information Systems, Project Management, Object Programming...