The Knowledge Academy courses

...subscriber access and call answering rules; configure DNS records; configure Edge Server for integration with Office 365; manage and assign Hosted Voice Mail policies... Learn about: Network Training, Quality Training, PC training...

...Pre-requisites Before attending this course, students must have: Administering Active Directory by creating and managing user and group accounts... Learn about: Ms Office, Content Management, Network Training...

...5 day course covers the following topics: Our 5 day Programming in C# training course teaches developers the programming skills that are required for developers... Learn about: Visual Studio, Database training...

...Partitioning Disk Volume Management Windows 7 Disk Management Device Drivers Installation and Configuration Authentication and Authorization Controlling... Learn about: Basic IT training, Network Training, Basic IT...

...Deploying Software by Using Group Policy and Windows Intune Module 4: Deploying Applications by Using Microsoft System Center 2012 Configuration Manager SP1 Module... Learn about: Network Training, Windows Server...

...filtering event logs; event subscriptions; data collector sets; generating a system diagnostics report Configure performance settings Configuring page files... Learn about: Operating System, Network Training, IT Security...

...Certificates Experienced instructors Refreshments The Knowledge Academy Microsoft Server Virtualization solutions using Hyper-V and System Center (M20409)... Learn about: Team Training...

...The Knowledge Academy Courseware Book Exam preperation Manual Certificate Experienced Instructor Refreshments The Knowledge Academy Security Fundamentals (40367)... Learn about: Network Training, IT Security, Network security...

...a Service Operation group including the interaction that needs to occur with the Service Design and Service Transition personnel Challenges... Learn about: Communication Training, IT Management, Service Operations...

...The interaction of Service Design processes The flow of Service Design as it relates to the business and customer The five Design Aspects and how... Learn about: IT Management, Service Management...

...and departmental methods Leveraging service strategy principles and techniques to create effective strategy Technology considerations: Opportunities... Learn about: IT Development, IT Management, Career Development...

...Introduction to Continual Service Improvement: The Service Gap Model, how Service Level Management contributes to the management of gaps and how a Service... Learn about: Portfolio Management, Career Development, IT Management...

...Problem Manager Network Support Course Structure 5 days of classroom-based training A 90-minute exam on the final day Course Content Introduction and Overview... Learn about: Service Management, Network Training, Quality Training...

...We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications We provide value... Learn about: IT Management, Network Training...

...Course Structure 5 days of classroom-based training The exam will be taken on the fifth day and lasts 120 minutes Course Content The course will cover the following topics... Learn about: Service Management, IT Management, Career Development...

...The Knowledge Academy Courseware Book ITIL Overview Official Exams Certificates Experienced Instructor Refreshments The Knowledge Academy ITIL® Expert Knowledge Pass (Lifecycle)... Learn about: Service Management, IT Management...

...to deliver training that helps delegates extract maximum benefit from attending our courses. To achieve the ITIL® Expert certification, you must have attained... Learn about: IT Network, Professional development, IT Service...

...services and the improvement of existing services Good practice Functions, Roles and Processes Service Strategy: overall business aims and expectations... Learn about: Service Management, IT Management, IT Development...

...managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation... Learn about: IT Management, Skills and Training...

...Knowledge Academy Implementing Governance of Enterprise IT using COBIT 2 day course covers the following topics: Introduction COBIT®... Learn about: Information Systems, Artificial Intelligence, Information Management System...