NVQ Sales and Marketing

...Enter customer service roles in which they will carry out a range of tasks under supervision. Progress towards a competence based qualification...

...Give customers a positive impression of yourself and your organisation. Promote additional services or products to customers. Process customer service information...

...3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme...

...are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our qualifications are delivered at your work place...

...Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID card and proof...

...Give customers a positive impression of yourself and your organisation. Promote additional services or products to customers. Process customer service information...

...(See optional units). All 8 units must be completed in order to achieve the full qualification although single unit accreditation is also available...

...the two mandatory units and a further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups... Learn about: Customer Service...

...Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Themes and Units Impression and Image...

...Select at least 1 from: Make customer service personal. Go the extra mile in customer service. Deal with customers in writing or using ICT. Use customer...

...Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID card and proof...

...This qualification is aimed at individuals who are undertaking a career in a customer facing role. It is suitable for those who have just started a...

...Understand customer service to improve service delivery Know the rules to follow when developing customer service Themes and Units Impression and Image...

...Customer Service NVQ Level 3 Please contact us to apply for this course or to find more information. The course code is: 1L1563...

...chance to learn new skills & gain a valuable qualification at the same time. This NVQ is aimed at individuals who have to deliver a continually improving service to customers...

...Individuals who are about to embark on a career in customer service. All age groups: for those thinking of entering employment for the first...

...Develop specific customer service skills within the natural work environment. Recognise the competencies and skills required to provide effective levels of customer service...

...required competencies and helps candidates develop and demonstrate these skills for effective operation of customer service in all business environments... Learn about: Customer Service...

...chance to learn new skills & gain a valuable qualification at the same time. This NVQ is aimed at candidates who are in work roles where they have to provide...

...of the delivery of customer service and will aid career progression. Suitable for: People working in a service delivery role in a wide variety of organisations...