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Inhouse Customer Care NVQ
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities... Learn about: Customer relationship, Customer Service, Cutomer service...
...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities... Learn about: Customer relationship, Customer Service, Cutomer service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Customer Care, Telephone Skills, Telephone management...
- Training
- Inhouse
- Intermediate
- 1 Day
...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer Relationship Management, Customer relationship, Customer Service Skills...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...style of training and individualized coaching will ensure all participants benefit. All customer facing staff, contact centre agents, advisors... Learn about: Customer Service, Customer Care, Community Education...
...style of training and individualized coaching will ensure all participants benefit. All customer facing staff, contact centre agents, advisors... Learn about: Customer Service, Customer Care, Community Education...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...New hires learn more about the company and its customers Information for Success: Find out who can provide the information you need to be successful... Learn about: Organizational Skills, Customer Manager, Performance Management...
...New hires learn more about the company and its customers Information for Success: Find out who can provide the information you need to be successful... Learn about: Organizational Skills, Customer Manager, Performance Management...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact... Learn about: Customer Care, Customer Relationship Management, Customer satisfaction...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...and deliver sustained growth to your sales effort. We define the critical selling behaviours that your sales team needs for sales effectiveness... Learn about: Customer relationship, Customer Service Skills, Customer Service...
- Short course
- Inhouse
- Different dates available
- 1 Day
...Anyone who has a customer service responsibility towards external, or internal, customers whether face to face or by telephone. On receiving your request... Learn about: Customer Care, Communication Skills, Key Skills...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...of getting it wrong. Role of the Receptionist Syndicate exercise exploring the role of the Receptionist with regard to the service offer, including ‘internal customer service’... Learn about: Assertiveness Training, Communication Training, Assertion Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Manager, Communication Journalism, Telephone answering...
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Manager, Communication Journalism, Telephone answering...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...structure Know the Competition: Know the competition and how it compares to your company's products and services Clear and Concise Emails: Learn how... Learn about: Team management, Project Management, Team Performance...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...for delegates to visit during ‘down-time’ e.g. at breaks; finishing an exercise before others. Prior to delivery of the customer service training course... Learn about: Customer Care, Client satisfaction evaluation, Listening Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Decision Making, Telephone user support, Call Centre...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Decision Making, Telephone user support, Call Centre...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...The aim of this bundle is to develop skills and capacities which allow participants to communicate with others. Learning about nonverbal communication... Learn about: Customer Care, Team management, Public Speaking...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following skills: ❖understanding what it means to treat customers fairly in collections work... Learn about: Negotiation Skills, Collections Management, Persuasion Skills...
...By the end of the course participants will be have gained the following skills: ❖understanding what it means to treat customers fairly in collections work... Learn about: Negotiation Skills, Collections Management, Persuasion Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Training
- Inhouse
- Different dates available
...is to learn how to interact with customers, what they expect and what we can offer. Course Title & Course Result Building Customer Rapport: Build... Learn about: Customer relationship, Listening Skills, Problem Solving...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Coaching Skills, Organizational Skills, Communication Skills...
...How can these issues be resolved quickly and efficiently? Financial Assessment Would another structure or operating model be more suitable? Are untrained... Learn about: Coaching Skills, Organizational Skills, Communication Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...your knowledge and expertise with others Recognize Your Peers: Recognize your peers for their contributions and accomplishments Building Trust with Others... Learn about: Teamwork Skills, Diversity Management, Customer Service...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...the company’s products and services ❖dealing with considerations and objections ❖maintaining a positive mental outlook and body posture ❖closing the sale... Learn about: Customer Care, Influencing Skills, Business Presentation Skills...
...the company’s products and services ❖dealing with considerations and objections ❖maintaining a positive mental outlook and body posture ❖closing the sale... Learn about: Customer Care, Influencing Skills, Business Presentation Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Training
- Inhouse
- Different dates available
...Customer Service Management. That is why this course can be taught as an individual module or as part of a bundle. How your customer service representatives... Learn about: Customer Care, Social Skills, Customer Service...