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Classroom-based Telephone Skills NVQ in Coalville
- NVQ
- Coalville
- 12 Months
... on gathering evidence and check your understanding of the required underpinning skills and knowledge for each unit. How will I be assessed? With your assessor...
- NVQ
- Coalville
- 12 Months
... assessor will help you to put a portfolio together, advise you on gathering evidence and check your understanding of the required underpinning skills...
- NVQ
- Coalville
- 12 Months
... understanding of the required underpinning skills and knowledge for each unit. How will I be assessed? With your assessor, you will draw up an assessment...
Similar training and in other locations
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service, Customer Care, Verbal Communication...
- NVQ
- Online
- Different dates available
- 1 Year
..., receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty... Learn about: Telephone Skills...
- NVQ
- Online
...up to the customer service promise Making Customer Service personal Resolving Customer Service Problems Developing Customer Relationships What next?...
- NVQ
- Online
- Different dates available
- 1 Year
...Professional Telephone Receptionist Course Course is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in the field of reception and looks at skills needed to improve workplace management. By taking this course you will...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service, Customer Care, Verbal Communication...
- NVQ
- Distance Learning
- 6 Months
... is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres...
- NVQ
- Distance Learning
- 6 Months
... provides certification for a broad range of customer service and contact centre skills, negotiation and ability to deal with conflict over the phone...
- NVQ
- Distance Learning
- 6 Months
...To successfully complete your training, achieving all units listed in your chosen programme. Moving onto more specialised courses. Suitable for: The NVQ Level 4 in Contact Centre Professionals is suitable for senior contact staff, usually Team Leader/Manager level. It will develop your skills...