-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters
Inhouse Customer Care NVQ
-
Usefull entry level course. Has given me the confidence to take the higher levels
← | →
- NVQ
- Inhouse
- 12 Months
...whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered. 10% contribution required to all NVQ's!... Learn about: Customer relationship, Customer Care, Cutomer service...
...whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered. 10% contribution required to all NVQ's!... Learn about: Customer relationship, Customer Care, Cutomer service...
-
Usefull entry level course. Has given me the confidence to take the higher levels
← | →
Similar training in other typologies
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate... Learn about: Customer Service, Customer Care, Assertive Behaviour...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations... Learn about: Customer Relationship Management, Customer Service, Customer satisfaction...
-
Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | →
-
The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | →
-
An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Customer Service, Communication Skills, Organizational Skills...
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Customer Service, Communication Skills, Organizational Skills...
-
Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
-
The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
-
An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
-
I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
← | →
- Training
- Inhouse
- Different dates available
...New hires learn more about the company and its customers Information for Success: Find out who can provide the information you need to be successful... Learn about: Customer Care, Employee Management, Employee Motivation...
...New hires learn more about the company and its customers Information for Success: Find out who can provide the information you need to be successful... Learn about: Customer Care, Employee Management, Employee Motivation...
-
I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
← | →
- Course
- Inhouse in London
- Different dates available
- 1 Day
...at what CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value... Learn about: Customer relationship, Customer Service Skills, Customer satisfaction...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...and deliver sustained growth to your sales effort. We define the critical selling behaviours that your sales team needs for sales effectiveness... Learn about: Customer Service Skills, Customer Care, Customer Retention...
- Short course
- Inhouse
- Different dates available
- 1 Day
...for more details we will send you all course information and how to book a place/s The programme is participative and involves opportunities to practise key skills... Learn about: Key Skills, Influencing Skills, Communication Model...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...5.00pm Course Content Welcome and introductions A chance to break the ice (Magic Squares Exercise to demonstrate team working), discuss the process and clarify expectations... Learn about: Client satisfaction evaluation, Assertiveness Training, Customer Care...
-
The content was tailored to our needs and hit the spot”
← | →
-
The trainer was excellent, friendly, professional and managed the group well.
← | →
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Telephone answering, Customer Manager, Communication Journalism...
...customers at any time, even those with different communication styles to the agent’s own ❖practice methods for building customer satisfaction and loyalty... Learn about: Telephone answering, Customer Manager, Communication Journalism...
-
The content was tailored to our needs and hit the spot”
← | → see all
-
The trainer was excellent, friendly, professional and managed the group well.
← | → see all
-
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
- Training
- Inhouse
- Different dates available
...you will use to determine project performance Effective Decision Making: Evaluate the effectiveness of your decision making capabilities Understand Past Project Issues... Learn about: Customer Care, Team Training, Project Management...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...the ‘Customer Satisfiers’ Nature of communication - what it is and why it goes wrong Importance of ‘first impressions’, as viewed from the customer’s standpoint... Learn about: Customer Care, Anger Management, Telephone Skills...
-
I enjoyed the role play exercises and I never expected to.
← | →
-
A very good course with many good ideas to take away.
← | →
-
The trainer was very well represented and knowledgable.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting and scheduling ❖building... Learn about: Decision Making, Telephone management, Telephone user support...
...manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting and scheduling ❖building... Learn about: Decision Making, Telephone management, Telephone user support...
-
I enjoyed the role play exercises and I never expected to.
← | → see all
-
A very good course with many good ideas to take away.
← | → see all
-
The trainer was very well represented and knowledgable.
← | → see all
- Training
- Inhouse
- Different dates available
...Create a concise branding statement to connect others to the organization's vision Handling Customer Complaints: Positively handle queries or complaints... Learn about: Customer Service, Public Speaking, Complaint Handling...
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | →
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | →
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...to deal with missed payments and broken promises ❖avoiding common communication habits that cause misunderstanding and conflict ❖resolving complaints and... Learn about: Negotiation Skills, Listening Skills, Collections Management...
...to deal with missed payments and broken promises ❖avoiding common communication habits that cause misunderstanding and conflict ❖resolving complaints and... Learn about: Negotiation Skills, Listening Skills, Collections Management...
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
- Training
- Inhouse
- Different dates available
...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics... Learn about: Conflict Resolution, Influencing Skills, Customer Care...
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | →
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Sales Strategy, Organizational Skills, Call Centre...
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Sales Strategy, Organizational Skills, Call Centre...
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
- Training
- Inhouse
- Different dates available
...Developing Work Relationships, Creating Great Teamwork, Conflict Management Skills. The modules offered in this bundle (listed in the syllabus)... Learn about: Problem Solving, Diversity Management, Conflict Resolution...
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | →
-
This course gave me the confidence and skill I needed to excel in my new job.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Sales Training, Business Presentation Skills...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Sales Training, Business Presentation Skills...
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | → see all
-
This course gave me the confidence and skill I needed to excel in my new job.
← | → see all
- Training
- Inhouse
- Different dates available
...Customer Service Management. That is why this course can be taught as an individual module or as part of a bundle. How your customer service representatives... Learn about: Customer database, Customs office, Customer Manager...