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2 customer care A Levels in West Midlands
- NVQ
- Birmingham
- 2 Weeks
...-world experience to give you the ideal start to your hospitality career journey. This Level 2 course covers food service waiter/waitressing skills, bar tending, customer care and entry level cocktails, all taught by highly experienced and passionate industry experts. Serving real guests in our award... Learn about: Restaurant Skills, Customer Care, Table Theatre...
- NVQ
- Wolverhampton
...An NVQ (National Vocational Qualification) is one that assesses someone's competence (skills, knowledge and understanding they have) within a work situation based on national occupational standards developed by the Institute of Customer Service. NVQ's in Customer Service are work related... Learn about: Sales Techniques, Customer Service, Customer Care...
Similar training and in other locations
- NVQ
- Distance Learning
- 6 Months
...To achieve a full OCR Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme. Suitable for: It is suitable for you if: you have a particular customer service and administrative job roles. you are working...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service, Customer Care, Effective Communication...
- NVQ
- Online
- Different dates available
- 12 Months
... complaints procedures and how these are dealt with Understand equality and diversity and laws relating to these are crucial for customer service Unit... Learn about: Customer Service, Customer Care, Customer Retention Strategy...
- NVQ
- Online
- 2 Years
...You will be entering a vibrant and customer-orientated industry offering many varied and exciting career pathways. This full -time course is for ambitious students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma... Learn about: Customer care in hospitality, Professional development, Food safety...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement... Learn about: IT Security, Skills and Training, Quality Training...
- NVQ
- Online
- Different dates available
- 6 Months
...Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied... Learn about: Social Media, Customer Manager, Decision Making...
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- NVQ
- Online
- Different dates available
- 12 Months
... the sterilisation procedures needed when working as a beauty therapist Unit 2: Reception Duties Acknowledge the duties that are required when working on a salon...
... the sterilisation procedures needed when working as a beauty therapist Unit 2: Reception Duties Acknowledge the duties that are required when working on a salon...
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Excellent
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- NVQ
- Online
.... This course covers the most important areas of wine production, service and customer care to give you the skills needed to make the most out of your wine list... Learn about: Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 12 Months
...The Virtual Assistant - Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world. If you have experience... Learn about: Communication Skills, Office IT, Learning Processes...
- NVQ
- Distance Learning
- Different dates available
- 12 Months
... which attract tourists to a particular destination. Unit Three – Customer care and working procedures This Unit contains the following topics: Deal with customers... Learn about: Travel Tourism, Travel and Tourism, Online travel & tourism course...
Similar training in other typologies
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Care, Objection Handling, Customer Service Skills...
- Course
- Wolverhampton
- Different dates available
...experience Health and safety in the public services Employability skills in the public services Preparing to respond to emergency incidents Security procedures... Learn about: Customer Care, Customer Service, Communication Skills...
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Fantastic
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- Course
- Coventry
... and falls • PPE Module 5A 3.5 hr Company procedures & customer care • Company documentation • Working Time Regulations • Customer care • Route planning Module...
... and falls • PPE Module 5A 3.5 hr Company procedures & customer care • Company documentation • Working Time Regulations • Customer care • Route planning Module...
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Fantastic
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- Bachelor's degree
- Birmingham
..., such as health care organisations, local governments, schools and businesses. The course explores in depth the outcomes and consequences of various government... Learn about: IT Management, Financial Training, Decision Making...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Incoming Calls, Customer Care...
- Course
- Wolverhampton
- Different dates available
...If you’re interested in beauty and want an exciting career in the industry this course will give you the skills and knowledge you need to become a fully qualified beauty therapist and provide treatments to customers in beauty salons and spas or to passengers on a cruise ship. You will learn a broad... Learn about: Customer Service, Beauty Treatments, Nail Technician...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Retention, Customer Service, Customer relationship...
- Course
- Wolverhampton
- Different dates available
...If you have an interest in hair and beauty this course will teach you the practical and theory skills you need to become a Level 2 qualified beauty therapist. You will develop skills in cutting, colouring and dressing hair, as well as manicures and pedicures, skincare, waxing, and eyelash... Learn about: Communication Skills, Communication Training, Hair and beauty...
"level 2 customer care"
- NVQ
- Sutton Coldfield
...Give customers a positive impression of yourself and your organisation Process customer service information Make customer service personal Deal with customers...
- NVQ
- Birminghamand18 other venues
- Accrington, Blackburn, Burnley, Chorley, Haslingden, Nelson, Preston, Skelmersdale, Carlisle, Liverpool, Runcorn ...
...2 & 3 and are available to young people aged 16 – 24 under the Apprenticeship programme or Adults aged 25 and over through Train to Gain or similar...
- NVQ
- Inhouse in Birmingham
- 6 Months
...business environment Optional Units - Group A (32 Units) UNIT 3 Ensure your own actions reduce risks to health and safety UNIT 4 Maintain customer relations...
"level 2 customer care"
- NVQ
- Birmingham
- 1 Year
...looking after a minimum of 3 clients. Complete an initial assessment to demonstrate that you are working at. NVQ 2 in Care Centres: Handsworth Campus...
- NVQ
- Walsall
- 6 Months
...The trainer/assessors visit learners in their place of work to gather observational and other evidence, and to provide training. Progression NVQ Level...
- NVQ
- Birmingham
- 6 Months
...Typical job roles include care assistant, residential worker, home carer and community care worker.Mandatory- Communicate with and complete records for individuals...