Principles of Customer Services Certificate level 2

Leicester College

Course

In Leicester

Price on request

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Description

  • Type

    Course

  • Location

    Leicester

  • Start date

    Different dates available

This is a distance learning knowledge-based course suitable for anyone aged 19 and over looking for a customer facing role or already working within the sector. You will gain a nationally recognised qualification and gain a keen insight into what good customer service means, its importance to the business and the potential implication of poor […]

Facilities

Location

Start date

Leicester (Leicestershire)
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Painter Street, LE1 3WA

Start date

Different dates availableEnrolment now open

About this course

You must be aged over 19 and have lived in the EU for the past 3 years and currently be living in England. There is a short initial assessment to complete to ensure the course is the right level for you. If you are aged 19-24 you must already hold a full level 2 qualification.

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Subjects

  • Customer Service

Course programme

Year 1

The course consists of the following seven mandatory units:

Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships.

Additional information

This qualification has paper or online recourses. If you have chosen paper resources you will receive a resource pack containing three textbooks and three workbooks with submission dates for each part. You are assessed on the answers you supply within the workbooks. This is a knowledge-based course and you will receive feedback on your answers and guidance on how to complete any resubmissions you might have. This could be via post or email. If you have chosen the online option you will receive a welcome email with your login details. All information is on the learning platform along with the assessment questions and once you have submitted the work your feedback will also appear on the platform. The support is available throughout from the distance learning team. There are no observations or exams.

See related categories

Principles of Customer Services Certificate level 2

Price on request

The best Customer Management courses

See all

See all