Professional Call Handling Inbound Telephone Skills

Purpose

So many business opportunities are wasted on the telephone by not handling the call efficiently, losing customers and missing potential sales opportunities. Correct telephone training can rectify all this. This course looks at identifying existing telephone skills and develop them further. It will also enable people who may have had very little experience of business telephone calls before to learn how to handle efficiently and confidently.

New employees joining your organisation may find the course useful as it can incorporate your individual company telephone techniques such as in-house greetings and call handling.

This is a hands on course with a high level of delegate participation through group discussions.

The course includes

• The history of telephone and how it evolved
• Communication methods
• Answering and handling inbound calls efficiently
• Message Taking
• The customer
• Customer Care
• Dealing with Complaints
• Basic Telephone selling
• Questioning Technique
• Ending the telephone call
• A short test for delegates to cover key learning points
• Delegate workbooks
• Delegate notes
• Trainer notes

Courses are offered online for our customers to download and then train their team(s), at their pace and using their own premises.