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Providing Exceptional Service
Course
Online
Description
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Type
Course
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Methodology
Online
Today’s savvy customer expects more than simply good service; they expect exceptional service. They want a company and its employees to exceed their expectations by demonstrating that the organization cares for them by working immediately and decisively on their behalf. Customer service providers who go out of their way to add value to each and every transaction are in a better position to meet this expectation. When companies deliver exceptional customer service they are much more likely to retain their customer base and remain profitable in the competitive service environment. This course discusses ways to provide exceptional customer service.
Reviews
Subjects
- Customer Service
Course programme
By the end of this course the learner will be able to:
- Differentiate between traditional and exceptional service
- Recall how to offer exceptional service
- Recognize the value of exceptional customer service
- Recall the importance of a good first impression
- Define the role empowerment has in exceptional service
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
Providing Exceptional Service