Southampton City College courses

...There is one assessment, which is set and marked by the CMI and a final presentation with report. Progression: This qualification is at postgraduate level...

...language and tone to influence better outcomes Importance of clear communication Handle challenging behavior in the review Provide balanced feedback...

...to influence better outcomes The importance of perception - why we feel as we do Applying course outcomes in the workplace environment Handle challenging...

...hostile customers and complaints. Course Content: Understand conflict and why it happens Identify the stages of the service cycle Personality styles...

...the stages of team development List the 5 approaches to handling personal conflict Develop a basic understanding of team motivation Create an understanding...

...and Behavioral Problems. Course Content: Identify different types of poor performance and behavioral problems Understanding fundamental difference between...

...Duration : Day : Tuition Fee : Admin Fee B01239 001 09:30 - 16:30 23/09/2009 - 23/09/2009 Wednesday 95 B01239 002 09:30 - 16:30 08/12/2009...

...Develop your existing skills Plan a great message Anticipate your audience's needs Deliver with confidence Practice and feedback in a safe environment...

...We help create best practice by discussing real life experiences, both good and bad! Our course tutor is a sales professional with over 25 years of industry...

...Throughout the day you will learn key stress - reducing strategies such as relaxation, visualisation, lifestyle analysis and goal setting. You will...

...It is packed full of useful tips for getting the most out of your calls and building a great customer relationship. Suitable for anyone currently dealing...

...and challenging delegates! Best practise for process - essential elements for the training package Learning styles and learning cycles Key modes and elements...

...how your customers communicate with you Share best practise and define the VIP service The Magic cycle, - a service modelTurning the complaint into a winning...

...Code : Time : Duration : Day : Tuition Fee : Admin Fee B02152 006 13:30 - 16:30 07/09/2009 - 07/09/2009 Monday 165 B02152 007 13:30 - 16:30 16/11/2009...

...By the end of the Workshop, participants will be able to Generate 3 & 3+2 axis CNC programmes using the machine controller, Edit programs, Run simulations...

...Cutter creation, Tool path creation and Post processing. Code : Time : Duration : Day : Tuition Fee : Admin Fee B02233 002 Not specified...

...the purpose of the command window within CAD Describe briefly the concept of the drawing area and how it relates to drawing units on a co-ordinate system...

...2D drawing to be created with greater productivity. Previous foundation AutoCAD training knowledge is essential for this workshop (see Part...

...This workshop is two full days and is intended for those who require more advanced knowledge of AutoCAD 2010 and skills to enable 2D drawing to be created with greater productivity...

...Cutting grinding and trimming techniques Code : Time : Duration : Day : Tuition Fee : Admin Fee B01238 013 Not specified...