Spearhead Training courses

...The Managers responsibility When and Where to hold an appraisal Preparing for an appraisal meeting Structuring the appraisal Rating performance Setting... Learn about: Team Development, Communication Training, Time management...

...Reaching the decision maker Making appointments with existing customers The Stages of a customer meeting Dealing with different types of customer Opening... Learn about: Sales Training, Barriers to buying, Qualifying customers...

...working as a supervisor and need to improve your skills and prove to employers that you have been professionally trained, this is the course for you. Becoming... Learn about: Communication Skills, Sales Training, Team Performance...

...we need to be effective communicators Some problems of communication Techniques for Active listening Better Questioning Communicating clearly Planning... Learn about: Feedback skills, Communication Skills, Supervising Difficult People...

...Use this course to: Improve promotional opportunities Help build your CV Develop or fine-tune your knowledge and skills to achieve career progression... Learn about: Writing Skills, Managing Stress, Problem Solving...

...a project Learning how to put a project team together Understanding the different phases of a project Learning how to plan a project Learning how to assess... Learn about: IT Project Management, Management Control, Project tools...

...Beware standard solutions Responding to the complaint When a colleague caused the problem When your company has made a mistake Resolving the complaint... Learn about: Skills Communication, Managing Complaints, Customer relationship...

...Pre-Approach Preparation Qualifying the Customer Multiple Decision Makers Right Impressions Opening Identifying Criteria for Purchasing Building Needs... Learn about: Sales Strategy, Effective Communication, Sales Techniques...

...sales negotiators and account managers where negotiation with clients or buyers is part of the sales process. It will benefit those who face tough buyers... Learn about: Objection Handling, Negotiation Skills, Body Language...

...to influence direct and non-direct reports. Also suitable for staff who have to influence colleagues. Programme Contents Influencing People Persuasive... Learn about: Structuring conversations, Communication Training, Conversational questions...