Spearhead Training courses

...The course aims are: To understand the principles of effective time management To learn methods for planning and prioritising your work load To learn techniques... Learn about: Planning aids, Communication Skills, Impossible deadlines...

...Motivation at Work Defining Motivation The Process Approach to Motivation Expectancy Theory Equity theory The content approach to Motivation The hierarchy... Learn about: Team Training, Communication Training, Communication Skills...

...skills & types of questions Clarifying skills Giving information Understanding body language Understanding a customer’s buying criteria Items to cover... Learn about: Qualifying customers, Sales Training, Customer meeting...

...This online course looks at what is expected of supervisors to help you make the transition. It includes the following topics: Module 1 - Interactive... Learn about: Team Training, Team Performance, Team Development...

...Why Supervisors find delegation hard The Benefits of doing it The process to follow when Delegating Deciding What to and what not to Delegate Selecting... Learn about: Feedback skills, Communication Skills, Team Performance...

...Busy office suppport and administrative staff who wish to improve their business skills but do not have time to undertake traditiaonl training and development... Learn about: Listening Skills, Managing Stress, Communication Skills...

...The summary of this course includes: Learning what projects are and how they differ from other work Understanding the different skills needed to manage... Learn about: IT Project Management, Team management, Project Management...

...Way to handle complaints Preventing complaints Preventing transport complaints Anticipating complaints Test Questions - Tutorial 4 Personalised Certificate... Learn about: Complaint handling skills, Customer complaint handling skills, Skills Communication...

...The objectives of this course are to provide each delegate with the knowledge to conduct negotiations in today's tough markets with skilled buyers... Learn about: Sales Training, Objection Handling, Negotiation Skills...

...Your Ideas Deal with Disagreement Empathy Positive Behaviour Delivering Difficult Messages Objections and Challenging Questions Principles of Negotiation... Learn about: Difficult messages, Conversational questions, Sales Techniques...