Spearhead Training courses

...hard How to give constructive criticism Receiving feedback Feedback misconceptions Module 6 – Training & Developing Your People The importance of training... Learn about: Communication Training, Team Training, Team Development...

...The process of selecting your target market Customer strategy matrix Pareto’s law – the 80:20 rule Qualifying customers Pre-call research & preparation... Learn about: Sales Training, Body Language, Qualifying customers...

...Becoming a supervisor for the first time requires a complete change in the way you work. It can be hard to make the transition from team member to supervisor... Learn about: Communication Skills, Team Performance, Test results...

...supervisors are needed Moving into a supervisory position The five functions Organisational expectations Key responsibilities Your team’s expectations... Learn about: Team Performance, Team management, Feedback skills...

...your commitment to lifelong learning and continuous professional development The course covers the following topics: How to prioritise Writing effective... Learn about: Persuading people, Listening Skills, Writing Skills...

...Training Group Ltd. will provide an introduction to the foundation skills and knowledge that you need when becoming a project manager. The course is designed... Learn about: Team management, Communication Skills, Project Manager...

...Way to handle complaints Preventing complaints Preventing transport complaints Anticipating complaints Test Questions - Tutorial 4 Personalised Certificate... Learn about: Managing Complaints, Customer Service, Skills Communication...

...Pre-Approach Preparation Qualifying the Customer Multiple Decision Makers Right Impressions Opening Identifying Criteria for Purchasing Building Needs... Learn about: Sales Training, Sales Process, Sales Techniques...

...without making excessive concessions. Each delegate will improve their negotiation skills through a series of participative exercises. An advanced course for sales people... Learn about: Negotiation techniques, Sales Process, Sales Training...

...Mutually Satisfactory Outcomes Getting Agreement Monitoring Action Plans Action Plans... Learn about: Sales Techniques, Communication Training, Structuring conversations...