Spearhead Training courses

...Learn how to manage and prioritise your valuable time Those thinking about a career in management and those who have recently been promoted to their first... Learn about: Team Development, Communication Skills, Team Performance...

...Learn what is required to be a successful professional sales person Improve your knowledge of why people buy Learn how to plan and prepare to make sales... Learn about: Dealing with objections, Barriers to buying, Customer meeting...

...Becoming a supervisor for the first time requires a complete change in the way you work. It can be hard to make the transition from team member to supervisor... Learn about: Test results, Team Development, Communication Skills...

...Using a time log Planning aids Prioritisation Dealing with an impossible deadline Managing time wasters, interruptions and distractions Some Time saving... Learn about: Team management, Communication Skills, Supervising Difficult People...

...a presentation Persuading people Managing stress... Learn about: Problem Solving, Communication Skills, Persuading people...

...Being asked to manage a project can be daunting. Project management requires different skills to other types of management. This online course from Spearhead... Learn about: Team management, Management Control, Risk Management...

...The course is ideal for those in or thinking about a career in customer services. If you have recently been promoted to your first customer service position... Learn about: Skills Communication, Customer Service Skills, Customer Service...

...Making Sales Presentations Difficult Questions Price Objections Buying Signals Gaining Commitment Closing Call Follow-up Managing Sales Time Territory... Learn about: Sales Techniques, Effective Communication, Sales Strategy...

...and want to develop their negotiation skills to achieve the best outcome. Programme Outline Enhancing the Sales Proposal/Proposition Establishing Client... Learn about: Sales Process, Body Language, Objection Handling...

...Mutually Satisfactory Outcomes Getting Agreement Monitoring Action Plans Action Plans... Learn about: Conversational questions, Difficult messages, Communication Training...