Spearhead Training courses

...performers Learn how to manage people you find ""difficult"" Become an excellent delegator Learn how to plan and run a formal performance review meeting... Learn about: Communication Training, Communication Skills, Time management...

...different customer types Understand why customers raise objections and learn the options available to handle them Learn how to identify trial closing opportunities... Learn about: Barriers to buying, Gaining commitment, Clarifying skills...

...Becoming a supervisor for the first time requires a complete change in the way you work. It can be hard to make the transition from team member to supervisor... Learn about: Team Development, Sales Training, Test results...

...How should you Monitor? Module 3 –Motivating Your Team Motivation and Your Role Signs that people are motivated The three Components of Motivation at work... Learn about: Team management, Feedback skills, Communication Skills...

...a presentation Persuading people Managing stress... Learn about: Communication Skills, Persuading people, Problem Solving...

...for new or aspiring project managers, who wish to supplement their experience with formal training and begin thinking about their continuing professional development... Learn about: Project Finance, Project Management, Communication Skills...

...Do not exceed your authority Preventing misunderstanding Rejecting a complaint Ending the conversationTest Questions - Tutorial 2 Tutorial... Learn about: Customer Service Skills, Complaint handling skills, Skills Communication...

...A course from Spearhead training is for the more experienced sales person needing an intensive review of the sales process. It is a course which will challenge... Learn about: Sales Strategy, Communication Training, Sales Techniques...

...without making excessive concessions. Each delegate will improve their negotiation skills through a series of participative exercises. An advanced course for sales people... Learn about: Negotiation Skills, Negotiation techniques, Sales Process...

...Communication Using Conversational Questions Summaries Help Understanding Structuring Conversations Your Communication Style "Selling" Your Ideas... Learn about: Difficult messages, Persuasion Skills, Conversational questions...