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Standardized Service
Course
Online
Description
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Type
Course
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Methodology
Online
To have a customer service advantage companies should focus on both personal and standard services. Standardized service is important because it ensures that all customers, regardless of who they are or how much they spend, receive an exceptional customer service experience. Companies standardize their services to increase the consistency of both service quality and quantity. This course discusses elements of customer service standardization.
Reviews
Subjects
- IT
- Customer Service
Course programme
By the end of this course, the learner will be able to:
- Define standardized service.
- Recall how to set standards.
- List standards for customer service representatives.
- Identify the importance of training.
- Recognize why standardized management is important.
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Additional information
All materials are included in this course.
Standardized Service