Summit Consulting & Training Ltd courses

...Anticipating and tackling stress behavior effectively. Overcoming seemingly insurmountable obstacles - Developing Resilience. Quality Counts...

...and is particularly useful for teams that usually work 'apart'. Divided into teams of 5/6, they navigate their way around a course of intriguing four-dimensional tasks...

...To provide participants with the skills and personal motivation to enhance the level of service delivered to customers in the call centre environment...

...designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail...

...To help managers are get the best performance from the people they are trusted to lead by managing people, priorities, projects and quality more productively...

...development needs to be an effective leader. Developing and restoring high-trust relationships in the workplace. Leading by Example - why should a team WANT to follow...

...Employees at all levels. Employees at all levels. Each training programme is designed to be highly practical, understandable and instantly applicable...

...who want to manage themselves and their team members more productively. Newly promoted and long-established managers who could benefit from a boost...

...environment and pressures associated with the call centre environment. Suitable for: Call centre managers. Call centre managers. Each training programme...

...Maximise personal impact and create the best possible impression. Understand how beliefs drive buying commitment. Duration: Highly interactive 1 and 2-day programms are available...

...Remote team managers. Remote team managers. Managing teams that work in the same building can be a challenge in itself. But managing remote teams based...

...per person or less. After some practice, design and planning, good teamwork will provide a success and a great cheer to end the day. Review...

...Enhance self-awareness and personal commitment to create positive changes personally and across the team. Reduce stress, anxiety and upset when dealing...

...Europe and the Arabian Gulf. An optional one-day follow up coaching can be added to this event to reinforce the learning...

...2 days + follow-up telephone coaching. Discounts: Available for groups over 10 people. Each training programme is designed to be highly practical...

...prospect in a 'buying' state of mind. Use hypnotic language to connect at the deepest level with your prospects. Accelerate the decision-making process and generate contracts...

...To provide you with some of the very latest insights and approaches in to how to enhance the quality of patient care through advanced communication...

...Suitable for: Teams. Teams. Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and...

...Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail...

...Duration: 1 and 2 day events available. Discounts: Available...