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Telephone techniques courses
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I truly liked in the Diploma Level 3 in PA Skills course. It gives you the chance to investigate more about the matter by giving you autonomous exercises and further perusing. The main thing I've found somewhat irritating is that you are not able to print out the substance. Additionally, every time you close it or snap on a connection, it returns to the main page. In any case, besides that, all great.
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- Course
- Oxford
- Different dates available
- 1 Year
... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Minute Taking, IT Management, Communication Training...
... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Minute Taking, IT Management, Communication Training...
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I truly liked in the Diploma Level 3 in PA Skills course. It gives you the chance to investigate more about the matter by giving you autonomous exercises and further perusing. The main thing I've found somewhat irritating is that you are not able to print out the substance. Additionally, every time you close it or snap on a connection, it returns to the main page. In any case, besides that, all great.
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- Course
- Blended in Londonand2 other venues
- Notting Hill, Manchester
- Beginner
... typing) Keyboard Speed Development (for experienced touch typists) Communication At Work (basic English grammar, writing skills, telephone techniques)...
- Training
- Londonandanother venue.
- Guildford
...To be able to take notes and/or minutes using speedwriting techniques. To take telephone or other messages. quickly and accurately. To learn and use strategies to further. build your speed. Suitable for: Anyone working in today's fast paced. environment who needs to take notes. quickly...
- Course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... are these letters? Effective Telephone Techniques Behavior and Attitudes - the psychology of cash collection What are assertive telephone collections... Learn about: IT risk, Organizational Skills, Communication Skills...
- Training
- Inhouse
- 1 Day
...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers...
- Course
- Distance Learning
... an understanding of body language Develop listening skills Practice good telephone Demonstrate training methods and techniques Student Profiles The programme... Learn about: Personal Assistant...
- Training
- Londonandanother venue.
- London
... because of one bad experience, or a less than positive attitude to their needs! Suitable for: Anyone who interacts with customers either face to face or by telephone, or who manages such a team...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...By the end of this course participants will be able to: Understand the role of the receptionist Know the general telephone skills and techniques... Learn about: Client and face-to-face, Telephone Skills, Professional image...
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I have been extremely happy with both the service and professionalism of Stand & Deliver. I think I made the right choice by choosing this provider. The course was great and tutor fantastic. Thanks again for a great course. The pace was ideal and was exactly what I was looking for. I look forward to enrolling in another course with Stand & Deliver and would highly recommend you, guys. Thank you for the memorable experience!
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I did the Minute and note taking course with Stand & Deliver. The content of the course is brilliant. The information provided (paperwork, course content, additional info) was easy to understand. All the materials were easy to understand and complete. Would recommend to friends/ family. I have thoroughly enjoyed this course and have learnt a lot from it. Tutors have been very quick at responding and providing feedback.
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I really enjoyed the course. The trainer is very knowledgeable and enthusiastic. The course is packed with useful techniques.
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- Training
- Manchesterandanother venue.
- Kendal
- February
- 1 Day
...Would you like to improve your minute or note taking skills? Minutes which are well written contribute greatly to the effectiveness of meetings. This interactive programme from Stand&Deliver can help you improve your skills by teaching you new techniques. There will also be an opportunity... Learn about: Time management, Personal Assistant, Note taking for different events...
...Would you like to improve your minute or note taking skills? Minutes which are well written contribute greatly to the effectiveness of meetings. This interactive programme from Stand&Deliver can help you improve your skills by teaching you new techniques. There will also be an opportunity... Learn about: Time management, Personal Assistant, Note taking for different events...
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I have been extremely happy with both the service and professionalism of Stand & Deliver. I think I made the right choice by choosing this provider. The course was great and tutor fantastic. Thanks again for a great course. The pace was ideal and was exactly what I was looking for. I look forward to enrolling in another course with Stand & Deliver and would highly recommend you, guys. Thank you for the memorable experience!
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I did the Minute and note taking course with Stand & Deliver. The content of the course is brilliant. The information provided (paperwork, course content, additional info) was easy to understand. All the materials were easy to understand and complete. Would recommend to friends/ family. I have thoroughly enjoyed this course and have learnt a lot from it. Tutors have been very quick at responding and providing feedback.
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I really enjoyed the course. The trainer is very knowledgeable and enthusiastic. The course is packed with useful techniques.
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
... toolkit and techniques, ❖ preparation for carrying out a formal coaching session, ❖ core steps in staff assessment, ❖ setting the scene for success... Learn about: Quality Training, Coaching Skills, Behavioural Safety...
... toolkit and techniques, ❖ preparation for carrying out a formal coaching session, ❖ core steps in staff assessment, ❖ setting the scene for success... Learn about: Quality Training, Coaching Skills, Behavioural Safety...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Glasgow Cityandanother venue.
- Leeds
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre, Telephone techniques, Communication Training...
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I need to thank to Reception Academy and exceptionally to my educator Ramin Semsar who manage me and enhanced my experience and aptitudes. Just because of this I got a job in Citadines Trafalgar Square after two weeks of graduation.
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I am extremely happy that I took one month Hotel Receptionist Training at Reception Academy & got a job.The classes are fun (an extraordinary notice to Andrew, my stunning instructor). I precsribe Reception Academy to everyone.
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- Short course
- City of London
- Beginner
- October
- 2 Weeks
... outs Responding to telephone, email and face to face queries General Administration duties Supporting the switchboard and conference teams Assisting... Learn about: Telephone answering, Taking messages, Incident Reporting...
... outs Responding to telephone, email and face to face queries General Administration duties Supporting the switchboard and conference teams Assisting... Learn about: Telephone answering, Taking messages, Incident Reporting...
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I need to thank to Reception Academy and exceptionally to my educator Ramin Semsar who manage me and enhanced my experience and aptitudes. Just because of this I got a job in Citadines Trafalgar Square after two weeks of graduation.
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I am extremely happy that I took one month Hotel Receptionist Training at Reception Academy & got a job.The classes are fun (an extraordinary notice to Andrew, my stunning instructor). I precsribe Reception Academy to everyone.
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- Course
- Online
- Different dates available
... basic bargaining techniques Apply strategies for identifying mutual gain Understand how to reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues Use the negotiating process to solve everyday problems Negotiate on behalf of someone else Course Fast Facts... Learn about: Basic IT training, Basic IT, Skills and Training...
- Training
- Inhouse
... because of one bad experience, or a less than positive attitude to their needs! Suitable for: Anyone who interacts with customers either face to face or by telephone, or who manages such a team...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
... members ❖ understand how quality management methods and call coaching techniques fit together ❖ utilise key documentation for quality management and call... Learn about: Listening Skills, Telephone Skills, Coaching Skills...
... members ❖ understand how quality management methods and call coaching techniques fit together ❖ utilise key documentation for quality management and call... Learn about: Listening Skills, Telephone Skills, Coaching Skills...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Training
- Distance Learning
... selection techniques · Develop an understanding of body language · Develop listening skills · Demonstrate letter writing skills · Practice good telephone...
Hotel Reservations Agent & Opera PMS Hotel Software 7 Weekends Course - Accredited in City of London
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Only in duration of two weeks I had a great experience in Reception Academy. English Hospitality Course gave me bunches of certainty with speaking, We had a fabulous time with Nathalie Deline-Mullis who always answer all inquiries and help with whatever we needed.
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A big thank you for the Reception Academy Team for everything that they done for us in that 4 weeks especially to Pierre our lovely and funny teacher.I got a receptionist job in Dukes Hotel . It was the best choice I've ever made.Everyone was so useful and proficient.
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- Short course
- City of London
- Beginner
- January
- 9 Weeks
...distribution systems and Opera PMS options Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations Setting up of routing... Learn about: Customer Service, Telephone Skills, Sales Techniques...
...distribution systems and Opera PMS options Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations Setting up of routing... Learn about: Customer Service, Telephone Skills, Sales Techniques...
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Only in duration of two weeks I had a great experience in Reception Academy. English Hospitality Course gave me bunches of certainty with speaking, We had a fabulous time with Nathalie Deline-Mullis who always answer all inquiries and help with whatever we needed.
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A big thank you for the Reception Academy Team for everything that they done for us in that 4 weeks especially to Pierre our lovely and funny teacher.I got a receptionist job in Dukes Hotel . It was the best choice I've ever made.Everyone was so useful and proficient.
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- Training
- Londonandanother venue.
- London
...To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately. To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience. Suitable for: Everyone...
- Training
- Inhouse
...To provide hands-on training that will include real-life experiences, and provide techniques and skills you can use immediately. To raise your game to meet the demands of ever-hungry clients, in their pursuit for the ultimate Client Service & Client Care experience. Suitable for: Everyone...
- Training
- Inhouse
...Put more muscle into your telemarketing arm by attending this practical and productive training course, designed to provide powerful techniques for quickly and directly influencing your sales! Suitable for: Established and new-to-the-business Telesales and Field Sales people, Telemarketers...