Telephone techniques courses

...By the end of this course delegates will: Understand the principles of effective communication. Recognise barriers to communication and how to overcome these. Understand the difference between assertive and aggressive behaviour. Be able to apply appropriate techniques to deal with difficult...

... and Safety Essentials Go-Make a Difference! Telephone Techniques - Seminar The above are recommended electives for this Diploma. Alternative subjects...

...The main objectives of this award are to demonstrate an understanding of Sales techniques face to face or over the telephone. Suitable for: Those who are employed within the Sales and Telesales environment. Suitable for all Sales advisors within a company...

...This intensive and interactive programme will equip your salespeople with a comprehensive and practical toolkit of professional, solution driven sales techniques to totally satisfy their customers and defeat the competition. Suitable for: Newly appointed salespeople from any sales background... Learn about: Sales Training...

... formal reports and telephone techniques Improving working practices Team work Proof reading: Proof reading exam Advanced legal text processing: Producing... Learn about: Communication Training...

... / telephone sales people. Also individuals who are part of the sale, i.e. professional services, pre-sales and customer support...

...The main objectives of this award are to demonstrate an understanding of Sales techniques face to face or over the telephone. Suitable for: Those who are employed within the Sales and Telesales environment. Suitable for all Sales advisors within a company...

... of showcasing the company culture, level of professionalism and customer service given to it's clients. Suitable for: » Frontline Reception staff communicating Face to Face and by Telephone. » Staff responsible for the maintenance of the Reception area. » Corporate Receptionists. » Cover staff: Receptionists...

...This course explains the processes which make up a successful sale. The techniques can be applied in any sector where persuasion and exchange are involved. Suitable for: Some people may be 'born salesmen', but the rest of us can learn the techniques for selling success...

... a Difference! · Telephone Techniques - Seminar · Keyboard Speed Development · Microsoft Excel · Audio Transcription The above are recommended electives...

... This series of workshops will be used to review the techniques and skills of good communication related to business needs. We will be looking at personal issues...

... payment Draft appropriate warning letters to send to bad debtors Negotiate credit terms Apply successful telephone collection techniques Use a “debt diary...

... techniques Building relationship to create an authentic communication experience between the individuals included Identifying common listening problems... Learn about: Personal Assistant, Communication Training, Executive PA...

...By the end of the course delegates will: Identify ways in which greater rapport can be created with customers. Practise questioning and listening techniques. Practise ways of selling the benefits of products. Practise ways of overcoming customer objections. Identify ways of obtaining greater...

.... Appreciation of Debt Collection Methods Collection tools available. Collection strategies. Call planning. Principles of good telephone technique. Managing...

...to understand the process of selling.. To develop delegates' skills in effective sales techniques.. To enable delegates to present their case in terms of benefits.. To help delegates understand buyer motivation. Suitable for: Sales professionals...

...Understand how to structure sales meetings. > Discover techniques for closing the sale. > Learn to competently sell the benefits and handle objections. > Achieve better results in terms of sales, conversions and appointments. Suitable for: > Sales Managers and Sales People. > Directors or Managers...

... syllabus aims to develop a comprehensive understanding of the knowledge, skills and techniques required by the modern professional accountant. The broad...

... the collection process. Escalation techniques. Reasons for non payment a) Excuses - Dealing with excuses. b) Reasons - Handling queries and issues. Part...

...Understand how to structure sales meetings. > Discover techniques for closing the sale. > Learn to competently sell the benefits and handle objections. > Achieve better results in terms of sales, conversions and appointments. Suitable for: > Sales Managers and Sales People. > Directors or Managers...