Customer Service Training

...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Managing Complaints, Skills Communication, Customer Care...

...Day one: Operating the business/bar Finance & pricing Stock Control Day two: Marketing and merchandising Cellar training – ABCQ Customer service Day... Learn about: Business basics, Drugs Awareness, Bar excellence...

...With an increased focus on managing business conduct by regulators in many jurisdictions, financial firms are closely scrutinising what conduct risk means in practice to them. As a result, firms need to understand how business conduct impacts on their business, their employees, their customers... Learn about: Financial Indicators, Sales Management, Conduct Risk...

...Implement the key elements of quality service with your team. Ask for more information through Emagister's website!... Learn about: Social Skills, Customs office, Customer Manager...

...Is My Customer Credit Worthy? The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks... Learn about: Customer Service, Debt Management, Customer Retention Strategy...

...Best execution is a legal mandate that requires Investment Firms to provide the most advantageous order execution for their customers given the prevailing market environment. Best execution encompasses several key characteristics that Investment Firms must examine, track, and document when choosing... Learn about: Customer Service, Financial Management, Financial PR...

...If your people need to make a leap in the way they make presentations so that they move away from predictable, jargon-filled PowerPoint slides... Learn about: Confidence Training, Customer Service, Ms PowerPoint...

...Determine what you will do to help direct the company’s customer service strategy. Ask for more information through Emagister's website!... Learn about: Customer Service...

... of organisation Setting up customers' accounts Process customers invoices and credit notes Setting up suppliers accounts Processing suppliers invoices and credit... Learn about: Customer Service, Sales Training, MS Excel...

...Customer satisfaction is at the heart of any successful business. The best way to achieve exceptional customer service is to adopt an effective QMS such as ISO 9001: 2015. This course introduces you to the key concepts and principles of ISO 9001: 2015. You will learn how to interpret the standard's... Learn about: Review of your system, Quality management, Customer Service...

...A good Executive Coach is someone who has your best interests as a priority and gives you the support and skills to help you get better at what you already do... Learn about: Negotiation Skills, Assertiveness Training, Assertive Behaviour...

...Learn how to effectively manage difficult customer situations. Ask for more information through Emagister's website!... Learn about: Customer Service...

...Media Opportunity The opportunity to appear on television or radio will not happen very often, so let us help you with a Media Skills Training Programme... Learn about: Negotiation Skills, Confidence Training, Customer Service...

...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Influencing Skills, Conflict Resolution, Listening Skills...

...PowerPoint is a double edged sword that can be your most powerful ally or a ball and chain holding you back from presenting even adequately... Learn about: Negotiation Skills, Conflict Management, Confidence Training...

...When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities... Learn about: Customer Service...

...When you sell to customers you have a minute amount of time to make a good first impression so that they feel confident in what you have to say. You need to radiate authority and a sense of being in charge, no matter how trying or difficult the circumstances. This means in your pitch... Learn about: Effective Communication, Confidence Training, Assertiveness Training...

...Determine what is required to successfully manage a remote customer service team. Ask for more information through Emagister's website!... Learn about: Customer Service, Team Training...

...support Increase your awareness of how to change the dynamic between you and your audience... Learn about: Communication Skills, Effective Communication, Negotiation Skills...

...Learn how to inspire and motivate your customer service team. Ask for more information through Emagister's website!... Learn about: Team Training, Customer Service...