Telephone Techniques

This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette.

With the telephone still remaining the number one communication tool for today’s modern businesses it is vital that your teams and your customers interact professionally and that they understand the challenges faced in delivering the ever more demanding customer experience your customers expect.

This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience. Using up to date phone training methodologies the course is suited mainly to existing teams due to the shortened length.

During the learning experience emphasis is placed on real life examples and situations alongside fundamental skills in managing difficult situations, using tone and words effectively and structuring telephone calls.