A Brief Introduction to Customer Relationship Management
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
2h
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
As with many consistent undertakings, undergoing a Customer Relationship Management review (even simply considering its implementation to practical life) requires learners to analyse technical and complicated systems. It is really important for an organisation to have good customer relationship management. An easy-going and comfortable customer management helps the organisation to grow faster and increase productivity to the fullest.
Our course ‘A Brief Introduction to Customer Relationship Management’ is designed to sort through vast information and bring you the basics you need to decide the need for CRM, its benefits and implementations, and how to coordinate the base requirements for a CRM undertaking. This course will help you to learn the different facets of CRM and identify who the customers are. It will also try to analyse the key components of CRM and will help you to explore how you can integrate it into an organisation.
Facilities
Location
Start date
Start date
About this course
We assure you to give the most efficient outcome of what you desire:
We design our courses very tactfully so that it becomes effective for the future life of the learner
We nurture the potential and willingness of our learner and try to offer the rich contents to them
We give our full resource to research and design to give our learners a perfect course
Our course is easier to comprehend and smoother to understand to gain a brief idea and implement it
We try to make our learners think broadly about a topic and capture their interest and attention
Anyone who is running a business or an organisation and wants customer satisfaction to the fullest, or willing to pursue their career as a customer relationship manager.
Key features of the course:
Techniques of Customer Relationship Management in your everyday life
Different faces of Customer Resource Management
Metrics of evaluation and determining function
Strategies for customer retention
How to build the future with the development team
Techniques for evaluating and reviewing programs
Reviews
Subjects
- CRM
- Customer Relationship Management
- Customer relationship
- Relationship Management
- Management
- Customer
- Product Selection
- Tool selection
- Customer Retention
- Service Provider
- Development team
Course programme
- Module 01: Customer Relationship Management
- Module 02: What CRM Is and Who It Serves
- Module 03: Checklist for Success
- Module 04: Requirement Driven Product Selection
- Module 05: Considerations in Tool Selection
- Module 06: Strategies for Customer Retention
- Module 07: Building the Future
- Module 08: Homegrown vs Application Service Provider
- Module 09: The Development Team
- Module 10: Evaluating and Reviewing Your Program
A Brief Introduction to Customer Relationship Management