Courses in Bristol

...10:15 Questionnaire on Time Management 10:15 - 10:45 Personal Time Management 10:45 - 11:00 Coffee break 11:00 - 12:15 Life Management 12:15... Learn about: Customer satisfaction, Sales Techniques, Customer Service...

...Analyse and manage own department’s profit & loss account as well as that of the organisation Ability to contribute more effectively to the business planning... Learn about: Profit and Loss Account, Management Accounts, Financial Training...

...(The minimum we need to do to keep control over a project, including how to control changes) 15:15 - 15:30 Bringing a project to a close... Learn about: IT Project Management, Project Management, Project Manager attributes...

...12:00 Review of Meetings 12.00 -13:00 Interactive Workshop to Look for Improvements 13:00 - 14:00 Lunch 14:00 - 15:00 Delegates to Spend Time to Plan... Learn about: Sales Training...

...(Delegates choose their 3 favourite closes and in pairs practise them on each other.) 12:45 - 13:45 Lunch 13:45 - 14:15 Role Play... Learn about: Marketing Strategy, Organizational Skills, Sales Techniques...

...Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13... Learn about: Customer Service Skills, Customer satisfaction, Public Sector...

...Coffee break 11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills... Learn about: Customer relationship, Customer satisfaction, Customer Relationship Management...

...lead role or support the chairperson. All the participants will be invited to offer receive feedback on each others performance ensuring that the day is... Learn about: Sales Techniques, Time management, Customer satisfaction...

...are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker... Learn about: Team management, Relationship Building, Team Leadership...

...one sided concessions and provide the confidence to really stretch your wings. A practical evaluation of their preferred negotiation style. Ways to improve... Learn about: Customer Relationship Management, Communication Skills, Sales Techniques...

...they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised... Learn about: Customer Service Skills, Selling skills, Customer Relationship Management...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee... Learn about: Appraisee Preparation, Performance Management, Marketing Processes...

...(What does it look like, what are the consequences, how to take positive action and how to handle difficult conversations.) 16:00 - 16:30 Personal Performance... Learn about: Sales Techniques, Marketing Processes, Marketing Tools...

...Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands... Learn about: Assertive Behaviour, Business management, Personal confidence...

...Establishing Profit and Cost 11:55 - 12:15 - Planning and Budgeting 12:15 - 12:45 - Making a Profit, Working Out True Cost. Effective Pricing 12:45... Learn about: Business context, Profit and Cost, Business Ratios...

...14:15 An Overview of the Data Protection Act 14:15 - 15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator... Learn about: Works styles, Business skills, Health & Safety quiz...

...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Customer Sanctions, Communications Planning, Written communications...

...Coffee break 11.30 –12.45 Actions to improve profitability fundamentals of costing knowing your break even point understanding how costs may vary with... Learn about: Profit and Loss Account, Ratios and measures, Loss Account...

...Many business decisions are made which are based on, or have a major impact on, the finances. The aim of this one-day course is to provide managers... Learn about: Financial implications, Financial Reports, Financial Terminology...

...Interpreting Financial Statements - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11.15 Profit and Loss and Balance Sheet (Structure... Learn about: Profit and Loss and Balance Sheet, Financial Training, Accounting Issues...