Courses in Bristol

...projects and practice using a Case Study. Gantt charts are also considered) 11:30 - 11:45 Coffee break 11:45 - 12:00 Estimating time and costs... Learn about: Project Management, Project Manager, Team Training...

...11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). 11:00... Learn about: Sales Training...

...11:15 Types Of Closes (23 closes are analysed) 11:15 - 11:30 Coffee 11:30 - 12:15 What Type of Closer Are You? (Personal test) 12:15 - 12:45 Role Play... Learn about: Marketing Communications, Marketing Tools, Strategic Planning...

...Understand the key elements of outstanding customer service Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Public Sector, Customer Service, Customer relationship...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer satisfaction, Customer Retention Strategy, Tourism Hospitality...

...marketing, designing and conducting a dynamic event Excellent design - creating a journey Enrolling stakeholders Preparing for what happens after the facilitated... Learn about: Marketing Strategy, Facilitation Skills, Decision Making...

...adjust physiology to adopt the most effective listening posture Use of a questioning framework to elicit from just about anyone what they want and... Learn about: Team Bonding, Team Leadership, Advanced Listening Skills...

...Ways to improve their handling of a variety of negotiation challenges. Guidance on how to choose the best tactics in various situations with concentration on the objective... Learn about: Sales Training, Negotiation Skills, Time management...

...an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Sales Training, Customer Service, Customer Relationship Management...

...the support they need in order to maximise their contribution. Develop the skills associated with appraisal interviewing. Explore some of the underlying... Learn about: Marketing Processes, Marketing Tools, Information Visualisation...

...objectives that once achieved, make a positive contribution to business results. How to avoid setting objectives that are not aligned to the business goals... Learn about: Appraising PERFORMANCE, Performance Management, Sales Training...

...dealing with challenge to authority and aggression; dealing with difficult people and poor performance.) 11:30 - 13:00 Obtaining Results; Developing Inter-Personal... Learn about: Assertion Training, Personal confidence, Assertiveness Training...

...Establishing Profit and Cost 11:55 - 12:15 - Planning and Budgeting 12:15 - 12:45 - Making a Profit, Working Out True Cost. Effective Pricing 12:45... Learn about: Business Ratios, Business context, Financial Reports...

...delegated or eradicated An understanding of the Data Protection Act and Health and Safety Issues An understanding of how behaviour affects good working... Learn about: Routine planning, Organisational Skills, Data Protection...

...NEW! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session... Learn about: Communications Planning, Customer Sanctions, Written communications...

...How to apply ratios and measures of performance It will make people aware of the financial benefits of their decision making Give people confidence... Learn about: Profit and Loss Account, Financial Training, Ratios and measures...

...Many business decisions are made which are based on, or have a major impact on, the finances. The aim of this one-day course is to provide managers... Learn about: Financial Training, Cash Flow Statement, Finance Department...

...importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity, efficiency, risk, profitability, ratio analysis, limitations of ratios)... Learn about: Financial Training, Accounting Concepts, Accounting Issues...

...(A look at techniques that can improve the relationship between strategic partners) 12:15 - 13:00 Role Play 13:00 - 14:00 Lunch 14:00 - 15:30 Objection... Learn about: Negotiation Skills, Strategic partners, Communication Skills...

...14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00... Learn about: Increasing Returns, IT risk, Reducing Risk...