Courses in Bristol

...and Loss Account 11.00 – 11.15 Coffee break 11.15 – 11.45 Profit and Loss Account, continued 11.45 – 12.30 Cash is King 12.30 – 13.30 Lunch break 13.30 – 14.15 Cash is King... Learn about: Financial Training, Financial and management, Management Accounts...

...(Actions required to bring a project to a close) 15:30 - 16:30 Delegates work on their real project issues 16:30 Summary & Action Plans Agreed... Learn about: Project Manager attributes, Powerful prioritising, Project Manager...

...Winning More Business in the Final Meeting (2 day course) - Benefits A better understanding of their competition Identify key selling points Anticipate... Learn about: Sales Training...

...(Delegates choose their 3 favourite closes and in pairs practise them on each other.) 12:45 - 13:45 Lunch 13:45 - 14:15 Role Play... Learn about: Marketing Strategy, Marketing Tools, Strategic Planning...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Service, Customer Retention, Customer Service Skills...

...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Tourism Hospitality, Customer Relationship Management, Customer Retention Strategy...

...marketing, designing and conducting a dynamic event Excellent design - creating a journey Enrolling stakeholders Preparing for what happens after the facilitated... Learn about: Customer Care, Decision Making, Problem Solving...

...Identification of any self imposed barriers to active listening How to instantly develop rapport with anyone to lay the foundation for listening How... Learn about: Counselling Psychology, Relationship Counselling, Listening Skills...

...10.30 Advanced understanding of principal parties motivation and social styles 10.30 – 11.00 Removing the emotion and concentration on the true objectives... Learn about: Customer Relationship Management, Sales Techniques, Listening Skills...

...This Advanced Telephone Prospecting training course is available throughout the UK. Greater confidence to make outgoings calls professionally Identify... Learn about: Customer Relationship Management, Customer Manager, Communication Skills...

...questioning techniques) 14.45 - 15.30 Target Setting (SMART targets, personal objectives, organisation objectives) 15.30 - 16.30 The Follow-Up (Monitoring... Learn about: Marketing Tools, Information Visualisation, Marketing Strategy...

...12:30 Getting it Right - The Appraisal Meeting (What preparation is required, how to conduct the appraisal meeting and what to do afterwards... Learn about: Time management, Performance Management, Appraising PERFORMANCE...

...and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill... Learn about: Business Success, Assertive Behaviour, Assertiveness Training...

...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Profit and Cost, Business Ratios, Financial Data...

...relationships An understanding of how to set clear communication objectives How to plan internal and external communication Business Skills for Administrators... Learn about: Routine planning, Organisational Skills, Health & Safety quiz...

...The Need for Credit Control 10:30 - 11:15 Credit Rating 11:15 - 11:30 Coffee Break 11:30 - 13:00 Credit Control 13:00 - 14:00 Lunch 14:00 - 15:00 Importance... Learn about: Customer Sanctions, Credit Rating, Communications Planning...

...Coffee break 11.30 –12.45 Actions to improve profitability fundamentals of costing knowing your break even point understanding how costs may vary with... Learn about: Profit and Loss Account, Sales Training, Ratios and measures...

...the Balance Sheet; the Cash Flow Statement; cash and profit) 12:30 - 13:30 Lunch Break 13:30 - 14:15 Key Financial Ratios (Profitability; Return on Capital... Learn about: Finance Department, Cash Flow Statement, Non-Finance Manager...

...The aim of this one-day course is to provide a practical introduction to financial statements with an emphasis on relevant interpretation and evaluation techniques... Learn about: Financial Training, Accounting Concepts, Cash Flow...

...we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)... Learn about: Closing techniques, Strategic partners, Communication Skills...