Certificate in Customer Service Management

By the end of this course, you should be able to:

identify the principles of good customer service
organise and deliver excellence in customer service
identify organisation policies to deal with customer requirements
analyse customer service feedback and plan for improvement

Certificate in Customer Service Management is useful for individuals from all over the world who are already on job for career enhancement/professional development or re-entering employment after a period of absence and for those who are seeking a career change to customer services.
After completion of the Certificate in Customer Service Management , you will have a wide range of employment opportunity to work as a Customer Service Officer, Call centre Agent, Relationship Manager, Contact Centre Manager, Customer Service Team Leader, or Customer Relationship Adviser.

Certificate in Customer Service Management is open to all learners without any entry restrictions.