Clinton Associates courses

...To provide a good understanding of the principles, processes and skills required for managing performance effectively. Suitable for: All first and second...

...Course Content What is leadership? Leadership questionnaires Action centred leadership Leadership styles Motivation Managing performance Team leadership...

...Suitable for: Managers, supervisors, team/project leaders who are required to build and manage effective work teams, as well as new or existing teams...

...skills To apply management skills and techniques to practical situations To develop personal action plans for implementing ideas at work Delegate numbers...

...It can also be used as a strong foundation for staff progressing to supervisory management. Course Content Methods of communication The sender/receiver...

...it can easily be adapted, however, to apply to any negotiating situation e.g. wage bargaining etc. Sales staff who have had little or no formal training in negotiation...

...Who should you coach? What are the problems? Creating the right climate for coaching Developing skills in coaching The coaching process Coaching exercises...

...Thinking skills Planning and decision making Leadership and styles Action centred leadership Motivation Training and development Presentation skills Coaching...

...they are a member To explore your role in motivating people rather than de-motivating them! To action plan stepping stones and goals for improving their...

...To improve skills in winning orders by effectively closing sales and present a range of techniques which can be used in a variety of situations...

...and preparing your talk Practice short presentation Presentations Reviews and feedback Note: Delegates will need to come prepared with a work related...

...priorities Delegation Delegation skills Planning and organising your time Case study Learning Outcomes Carry out a systematic review of the use of your...

...Course Content What is customer care? Quality Customers Relationships, co-operation with colleagues Communication skills Intervention style feedback...

...Suitable for: Anyone who has to train colleagues on-the-job related tasks. Anyone who has to train colleagues on-the-job related tasks. Course Content What is on-the-job training?...

...Those people who have to write business letters, memos or reports and who have had little or no formal training in business writing. Course Content Fears...

...in carrying out an effective recruitment programme. Use the techniques learned in identifying the right person for the job. Understand how and when...

...Line managers or supervisors with direct accountability for staff. - The programme would also be a sound introduction to the subject for a junior personnel practitioner...

...no previous formal training in disciplinary, grievance and dismissal procedures. Course Content Discipline Types of offence The stages of disciplinary...

...Know how to prepare for, carry out, and follow up the appraisal interview. Have developed their skills in carrying out appraisal interviews...

...Enable delegates to plan for health, safety and welfare using a systematic risk assessment. Emphasise to delegates the main causes of accidents at...