Clinton Associates courses

...What do you need? How to measure performance Objectives and standards Introducing standards to the team Monitoring and controlling Key principles and skills...

...Course Content What is leadership? Leadership questionnaires Action centred leadership Leadership styles Motivation Managing performance Team leadership...

...the training product Exercise - the sinking feeling Practising teamwork skills Team roles Stages in a team's evolution Exercise - Construction contract...

...stress Influencing skills Monitoring and control Meetings Structuring fact finding sessions and practice Leadership The power of your behaviour Time management...

...It can also be used as a strong foundation for staff progressing to supervisory management. Course Content Methods of communication The sender/receiver...

...Learning Outcomes Be able to state the difference between selling and negotiating and recognise the point in a sale where a negotiation can begin...

...Who should you coach? What are the problems? Creating the right climate for coaching Developing skills in coaching The coaching process Coaching exercises...

...To get a clear understanding of the role, and identify/practise key skills for effective supervision. Suitable for: Those who have recently been promoted...

...they are a member To explore your role in motivating people rather than de-motivating them! To action plan stepping stones and goals for improving their...

...Suitable for: All new sales staff as part of an induction programme, and existing staff wishing to improve their skills in this area. All new sales staff...

...minute presentation to deliver on day two. The nature of this can be discussed as part of the pre-course preparation. Learning Outcomes Give talks...

...Course Content What is time management? Individual analysis of time management and time wasters Use of time logs Improving your time management Establishing...

...or indirectly responsible for customer services. All non-management staff who are either directly or indirectly responsible for customer services. Course...

...Suitable for: Anyone who has to train colleagues on-the-job related tasks. Anyone who has to train colleagues on-the-job related tasks. Course Content What is on-the-job training?...

...To use a systematic approach to planning and preparing to write To identify and practise skills essential for business writing. Delegate numbers...

...in carrying out an effective recruitment programme. Use the techniques learned in identifying the right person for the job. Understand how and when...

...dismissal – what is fair? Redundancy Constructive dismissal Wrongful and unfair dismissal Manager discipline and performance check list Sexual and racial...

...grievance and dismissal procedures The appeal Exercises/case studies Learning Outcomes Understand the purpose and benefits of an effective Disciplinary Procedure...

...have had very little or no previous formal training for appraisal interviewing. Course Content What is performance appraisal? Benefits of a good appraisal...

...committees in a "lay" or specialist role, including line managers/safety committee "Chairs", safety officers/safety co-ordinators, union appointed safety representatives...