Clinton Associates courses

...Giving recognition Handling under performance Giving and receiving feedback Learning Outcomes Understand the elements needed to manage performance effectively...

...Role play exercise Learning Outcomes To examine leadership styles To identify and practise the skills required for effective leadership. To develop a personal...

...of effective teams. Have produced an action plan to improve the effectiveness of their team back at work. Course Information Training...

...Legal and procedural responsibilities Handling difficult situations Learning Outcomes To explore the role of the manager To identify and practise key management...

...for staff progressing to supervisory management. - All levels of staff, whether on the front line dealing with external customers, or with colleagues internally...

...the skills of questioning, listening, and summarising in a negotiation. Have identified negotiation opportunities back at work and produced a personal...

...Who should you coach? What are the problems? Creating the right climate for coaching Developing skills in coaching The coaching process Coaching exercises...

...To get a clear understanding of the role, and identify/practise key skills for effective supervision. Suitable for: Those who have recently been promoted...

...improve their understanding of what motivates them and others. And learn how to help create a climate that will increase motivation. Course Content What motivates...

...winning orders by effectively closing sales and present a range of techniques which can be used in a variety of situations. Course Content Techniques...

...greater confidence and effectiveness. Use a systematic approach to planning and preparing a talk. Confidently select, prepare and use visual...

...Prioritise your workload and recognise the difference between importance and urgency in prioritising work. Make better use of your time through effective delegation...

...Course Content What is customer care? Quality Customers Relationships, co-operation with colleagues Communication skills Intervention style feedback...

...To give a better understanding of the importance of this function in the work place so that both company and staff will benefit, and to teach the basic skills required...

...To overcome fears and encourage confidence in business writing skills, particularly focusing on writing in a more conversational style with the reader in...

...in carrying out an effective recruitment programme. Use the techniques learned in identifying the right person for the job. Understand how and when...

...discrimination – plus check list Contracts Health and Safety Sickness and absence Parental rights Working Time Directive Human rights and data protection...

...no previous formal training in disciplinary, grievance and dismissal procedures. Course Content Discipline Types of offence The stages of disciplinary...

...Delegate numbers: Maximum of 12 delegates...

...Learning Outcomes Be equipped to conduct an "in-depth" safety audit of their own area of responsibility. Be able to plan an achievable programme for improving...