Clinton Associates courses

...Giving recognition Handling under performance Giving and receiving feedback Learning Outcomes Understand the elements needed to manage performance effectively...

...To explore leadership styles, practise leadership skills and develop leadership action. Suitable for: Those with management responsibility who have...

...A one or two day training course Delegate numbers : Maximum of 12 delegates...

...skills To apply management skills and techniques to practical situations To develop personal action plans for implementing ideas at work Delegate numbers...

...To provide all levels of staff with a concise programme leading to a better understanding of practical business communications. Suitable...

...action plan to implement points learned. Delegate numbers : Maximum of 12 delegates Training Time : A one or two day training course...

...Creating coaching opportunities Learning Outcomes Understand the importance of their role in coaching others Understand how to create the right working...

...line management or supervisory role, and have had no formal training on the subject before. Course Content The role of the supervisor Communication Assertiveness...

...they are a member To explore your role in motivating people rather than de-motivating them! To action plan stepping stones and goals for improving their...

...winning orders by effectively closing sales and present a range of techniques which can be used in a variety of situations. Course Content Techniques...

...Delegate numbers : Maximum of 6 delegates...

...To carry out a systematic review of your use of time, and to give some practical tools to improve your own self-management. Suitable for: Primarily...

...study Improving customer care Learning Outcomes To have a common understanding of what customer care is and means. To identify the importance of good customer...

...Benefits Who should you train? How and why people learn Task analysis Role plays Evaluating training Learning Outcomes Understand the importance of on-the-job training...

...and hopes about writing Why is writing important How to make your writing clearer Use the right word Most frequent miss-spelled words Know your reader...

...Those who have had little or no previous formal training in selection interviewing. - Those who have responsibility for recruiting their own staff...

...Line managers or supervisors with direct accountability for staff. - The programme would also be a sound introduction to the subject for a junior personnel practitioner...

...Have practised the key skills of questioning, listening, recording and summarising both verbally and in writing. Know how to prepare for, carry out...

...Delegate numbers: Maximum of 12 delegates...

...Enable delegates to plan for health, safety and welfare using a systematic risk assessment. Emphasise to delegates the main causes of accidents at...