Clinton Associates courses

...What do you need? How to measure performance Objectives and standards Introducing standards to the team Monitoring and controlling Key principles and skills...

...Role play exercise Learning Outcomes To examine leadership styles To identify and practise the skills required for effective leadership. To develop a personal...

...of effective teams. Have produced an action plan to improve the effectiveness of their team back at work. Course Information Training...

...stress Influencing skills Monitoring and control Meetings Structuring fact finding sessions and practice Leadership The power of your behaviour Time management...

...relationship Questioning skills - open and closed questions Listening skills Telephone communications Self presentation and assertiveness Non-verbal signals...

...Be able to identify the key stages in the negotiation process. Be able to use appropriate techniques and tactics in a negotiation. Be able to use appropriately...

...environment for coaching to take place Have identified and practised the key skills of coaching Have identified opportunities for coaching others on their...

...to a first line management or supervisory role, and have had no formal training on the subject before. Those who have recently been promoted to a first...

...and talkback Action planning Learning Outcomes To discover what motivates employees To discover what motivates the management or supervisory team of which...

...All new sales staff as part of an induction programme, and existing staff wishing to improve their skills in this area. Objective To improve skills...

...Delegate numbers : Maximum of 6 delegates...

...managers but also anyone with no previous formal training in time management. Primarily, managers but also anyone with no previous formal training in time management...

...Course Content What is customer care? Quality Customers Relationships, co-operation with colleagues Communication skills Intervention style feedback...

...Suitable for: Anyone who has to train colleagues on-the-job related tasks. Anyone who has to train colleagues on-the-job related tasks. Course Content What is on-the-job training?...

...and hopes about writing Why is writing important How to make your writing clearer Use the right word Most frequent miss-spelled words Know your reader...

...apply the right questioning techniques. Be able to apply techniques in identifying compatibility for the role. Delegate numbers : Maximum of 12 delegates...

...dismissal – what is fair? Redundancy Constructive dismissal Wrongful and unfair dismissal Manager discipline and performance check list Sexual and racial...

...grievance and dismissal procedures. - Those staff that are responsible for maintaining discipline as part of their job. - Those who have had little...

...Know how to prepare for, carry out, and follow up the appraisal interview. Have developed their skills in carrying out appraisal interviews...

...Learning Outcomes Be equipped to conduct an "in-depth" safety audit of their own area of responsibility. Be able to plan an achievable programme for improving...