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Customer Service colleges Northern Ireland
- NVQ
- Belfast City
... of responsibility. Manage a project. Manage a programme of complementary projects. Work with others to improve customer service. Build your organisation’s...
- Vocational qualification
- Bangor
... Last Week: 27/08/2011 Hours per week: 21 Hours Total: 945 Expected length: 1 Year Contact: MRS Anderson or Customer Services Attendance: Full-Time...
- NVQ
- Belfast City
... support in helping customers to make purchases in a retail environment Unit C.30 Develop individual retail service opportunities Unit C.31 Provide...
- NVQ
- Belfast City
... C5 Provide information and advice to customers Group 3: Customer services D1 Give customers a positive impression of yourself and your organisation...
- NVQ
- Belfast City
... C11 Assemble products in customer’s home/workplace Unit C12 Promote loyalty schemes to customers Group 4: Customer services - A maximum of two units...
Similar training and in other locations
- NVQ
- Online
- Different dates available
- 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service Delivery, Customer Service Skills, Customer Retention...
- NVQ
- Online
- Different dates available
- 18 Months
... customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information... Learn about: Customer Service, Problem Solving, Managing situations...
- NVQ
- Online
...The course covers the latest thinking on the skills needed to deal with a range of customers. It will enable your employees to deal with a variety of customer services situations on a day-to-day basis. Suitable for: This NVQ is great for employees who, as part of their job: Need to communicate...
- NVQ
- Online
- Different dates available
- 6 Months
...Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied... Learn about: Conflict Resolution, Decision Making, Problem Solving...
- NVQ
- Distance Learning
- 6 Months
...To achieve a full OCR Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme. Suitable for: It is suitable for you if: you have a particular customer service and administrative job roles. you are working...
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I've experienced a lot of things and I've learnt alot
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Super
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- BTEC
- Online
...What will I learn? You'll learn: event planning; hospitality; customer service; finance and marketing; health & safety; investigating travel... Learn about: Tourism Industry, Skills and Training, Travel and Tourism...
...What will I learn? You'll learn: event planning; hospitality; customer service; finance and marketing; health & safety; investigating travel... Learn about: Tourism Industry, Skills and Training, Travel and Tourism...
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I've experienced a lot of things and I've learnt alot
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Super
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Care Education, Management according to relevant competence, Adult care...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Care Education, Management according to relevant competence, Adult care...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Online
- Different dates available
- 5 Days
... of, and spot the signs of Child Sexual Exploitation. We look at how to maintain a healthy lifestyle as well as the best practices of how to treat your customers... Learn about: Visual Impairment, First Aid, Taxi VRQ...
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good and excellent
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it's good and affordable
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- BTEC
- Online
... • The Business of Travel & Tourism • The UK as a destination • Customer Service in Travel & Tourism. Specialist Units: • Preparation for Employment in Travel... Learn about: IT Management, Travel and Tourism, Tourism Industry...
... • The Business of Travel & Tourism • The UK as a destination • Customer Service in Travel & Tourism. Specialist Units: • Preparation for Employment in Travel... Learn about: IT Management, Travel and Tourism, Tourism Industry...
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good and excellent
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it's good and affordable
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- NVQ
- Online
- Different dates available
- 1 Year
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- BTEC
- Distance Learning
... Unit 5 - Tourist Destinations Unit 6 - Customer Service in Travel and Tourism Unit 7 - Tour Operations Unit 8 - Travel Retailing Study Details The Travel...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
..., events and meetings, communications or customer service. There is a wide range of option units allowing learners to choose units to meet the needs... Learn about: Business and Management, Business Environment, Business and Administration...
- NVQ
- Distance Learning
... Leading or Customer service. Other progression options include a range of Distance Learning courses, such as Occupational Health & Safety. Key Facts...
- NVQ
- Online
- 1 Year
...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Customer Care, Customer Service, Functional skills...
- Vocational qualification
- Distance Learning
...At the end of the course you will be able to: Understand the importance of excellent service. Define service excellence. Identify what customers want. Devise a plan for service excellence. Deliver a service excellence project. Monitor and assess the effectiveness of your project. Maintain service...