Customer Service colleges Northern Ireland

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme...

...It may be possible to include specific company or organisational policies within this course. Suitable for: staff with the communication tools and insights into customer expectations to enable them to provide service excellence and contribute to increased business performance...

...: 18 Hours Total: 648 Expected length: 1 Year Contact: MRS Price or Customer Services Attendance: Full-Time...

...Units include: The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations Exploring Marketing in Travel and Tourism If you are accepted onto this course without a Grade C or above in Maths and/or English you will be required to complete... Learn about: Full Time...

...This course prepares students for a wide range of jobs including chef, food service personnel and bar persons in hotels, restaurants and contract catering and the opportunity to travel within the catering industry to world-wide hotels and restaurants. Successful students can also continue... Learn about: Food Service, Hospitality Management, Full Time...

.... training in Working Time Directive / Tachograph rules * Health & Safety, Service & Logistics - e.g. first aid and issues such as passenger safety, customer...

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme...

... - Understanding equal opportunities - Work experience - Developing customer service skills - Using faxes and photocopiers - Personal career planning...

... Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc. If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher... Learn about: Full Time...

... three specialist units Core units The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations... Learn about: Tourism and Hospitality, Travel Tourism, Travel and Tourism...

... Specialist or bespoke software Optional units – group B 303 Supervise an office facility 304 Procure products and services 305 Manage and evaluate customer...

... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...

...-4 including Professional Cookery, Housekeeping and Cleaning, Food and Drink, Hospitality Supervision, Customer Service and Front Office. How... Learn about: Hospitality Management, Part Time, Quality Training...

... Act as they react to alcohol retailers and services Licensing Law in relation to the protection of children from harm The social responsibilities...

...This course is suitable for Several pathways are available: Food & Beverage Service. An introduction to the skills required for food and beverage service in a variety of settings. Health, Safety and Hygiene form the core of the programme. A practically based programme including 'hands-on' sessions... Learn about: Travel and Tourism, Part Time, Tourism and Hospitality...

... customer service problems  Work with others to improve customer service...

... in Hospitality consists of five core units plus thirteen specialist units. Core units The Hospitality Industry Customer Care in Hospitality Health, Safety... Learn about: Hospitality catering, Hospitality Management...

... and facilities for distributing stock Unit B26 Monitor and modify systems and facilities for distributing stock Group 2: Customer services - A maximum of two units...

... Expected length: 15 Week Contact: MRS Robinson or Customer Services Attendance: Part-Time Full Fee: £76.00 Concessionary Fee 1: Not Available Concessionary...

... of responsibility.  Manage a project.  Manage a programme of complementary projects.  Work with others to improve customer service.  Build your organisation’s...