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Customer Retention Colleges
- Vocational qualification
- Broadstairs
- Different dates available
...In addition to the NVQ, candidates are supported in the workplace and via online learning to achieve Key/Functional Skills and Technical Certificate qualifications... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Typical job roles could include senior contact centre operator, supervisor and team leader. You will learn: How to develop personal and organisational effectiveness... Learn about: Customer Care, Team Training, Team Leader...
- NVQ
- Online
- Different dates available
- 1 Year
...This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Managers Customer Service Assistants Retail Managers... Learn about: Customer Relationship Management, Customer Retention, Customer relationship...
- NVQ
- Online
- Different dates available
- 12 Months
...the workplace Understand the personal aspects of equality, diversity and inclusion in the workplace Unit 7: Understand how to manage performance and conflict... Learn about: Quality Training, Customer relationship, Customer Service...
- NVQ
- Derby
- Different dates available
...This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement... Learn about: Nationally recognised, Customer Service, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent... Learn about: Customer Retention, Client Management, Customer Care...
- NVQ
- Online
- Different dates available
- 12 Months
...good practice Understand laws and legislation in place to aid customer service Explain customer feedback systems and why these are used Describe complaints... Learn about: Customer Retention Strategy, Customer Care, Customer Service Skills...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning... Learn about: Customer Service, Customer Relationship Management, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...health and safety in ICT and contact centres; customer care; interpersonal What will you be learning? This course is designed for employees whose job... Learn about: Customer Service, Customer Care, Team Training...
- NVQ
- Broadstairs
- Different dates available
...service role within the work place which either expands on prior experience in the work place or builds ontop of a previously attained NVQ level... Learn about: Relationship Marketing, Key Account Management, Customer Service...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...developing and changing. It is suitable for candidates who are working in a customer service environment or who provide services to customers... Learn about: Customer Service, Relationship Marketing, Customer Relationship Management...
- NVQ
- Broadstairs
- Different dates available
...knowledge and understanding to a specified standard. Assessment for the NVQ is based on a combination of observation, questioning and collection of evidence from the workplace... Learn about: Key Account Management, Customer Service, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Key Account Management, Customer Service, Relationship Marketing...
- Vocational qualification
- Broadstairs
- Different dates available
...the expectations of customer on a consistent basis. Course Structure This course is designed as a part-time one day course. Each session will begin... Learn about: Relationship Marketing, Customer Retention, Key Account Management...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...(amount subject to change) Housing Benefit Council Tax Benefit (excluding the 25% single person reduction) Pension Credit - Guaranteed only You are studying... Learn about: Relationship Marketing, Customer Relationship Management, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 9 Months
...You are unemployed and in receipt of Jobseekers Allowance (contribution-based) You are in receipt of, or are an un-waged dependent of someone currently... Learn about: Key Account Management, Customer Relationship Management, Customer Service...
- NVQ
- Wolverhampton
...and four optional units. The programme will consist of workshops and support within your workplace. An assessor will be appointed to provide support... Learn about: Relationship Marketing, Customer Service, Customer Retention...
- NVQ
- Wolverhampton
...The NVQ is aimed at administrators, receptionists and others providing support to clients and practioners in an advice and guidance service or context... Learn about: Customer Retention, Customer Relationship Management, Relationship Marketing...