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Inhouse Customer Care Colleges
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...Functional Skills in English, Maths and ICT. This is a mandatory part of the course unless you already hold Functional Skills/Key Skills or GCSE English... Learn about: Customer Care, Customer Service, Customer satisfaction...
...Functional Skills in English, Maths and ICT. This is a mandatory part of the course unless you already hold Functional Skills/Key Skills or GCSE English... Learn about: Customer Care, Customer Service, Customer satisfaction...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Customer Care, Telephone answering, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...At the end of the course you will be able to: Use various techniques to meet a customer’s needs and expectations Ensure a customer friendly approach Deal... Learn about: Customer Retention, Career Development, Customer Relationship Management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Business Plan, Organizational Skills, Customer Service...
...they can provide a friendly, effective service to customers, contributing to achieve business objectives. By the end of the course participants will... Learn about: Business Plan, Organizational Skills, Customer Service...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Customer Care, Performance evaluation, Employee Management...
...your job Making an Impact: Determine how you make a positive impact on the team and within the company Getting to Know Your Peers: Get to know your co-workers’ role... Learn about: Customer Care, Performance evaluation, Employee Management...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...build a sales training manual for your approval designed and customised specifically for your company. 3. Delivery of Training The training format will include lectures... Learn about: Customer Service, Customer Care, Customer relationship...
- Short course
- Inhouse
- Different dates available
- 1 Day
...on the need to understand the range of customer viewpoints so that they realise the impact of their own behaviour and attitude when dealing with customer service situations... Learn about: Influencing Skills, Communication Model, Business Success...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...presentation skills and receptionist skills. All you need to do is provide a room to deliver the training. Duration 1 day, typically 9... Learn about: Communication Training, Customer Service, Assertion Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...it is experienced as real and makes them want to tell others about it and come back for more. In this stimulating and highly interactive 2 day programme... Learn about: Strategic Planning, Telephone Skills, Customer Service...
...it is experienced as real and makes them want to tell others about it and come back for more. In this stimulating and highly interactive 2 day programme... Learn about: Strategic Planning, Telephone Skills, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...Identify potential risks for any project Navigate within the Organization Structure: Know how to navigate people relationships and within the organization’s... Learn about: Team Performance, Team Training, IT Project Management...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...supplied in spiral bound format. A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room... Learn about: Anger Management, Client satisfaction evaluation, Assertive Behaviour...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity... Learn about: Time management, Telephone Skills, Decision Making...
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity... Learn about: Time management, Telephone Skills, Decision Making...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
...Create a concise branding statement to connect others to the organization's vision Handling Customer Complaints: Positively handle queries or complaints... Learn about: Team management, Public Speaking, Customer Service...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...high standards of customer service on both inbound and outbound telephone calls ❖fine tuning vocal tones and choosing the appropriate language to sound ‘approachable... Learn about: Closing Skills, Listening Skills, Stress Management...
...high standards of customer service on both inbound and outbound telephone calls ❖fine tuning vocal tones and choosing the appropriate language to sound ‘approachable... Learn about: Closing Skills, Listening Skills, Stress Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Training
- Inhouse
- Different dates available
...Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses. The aimof this bundle... Learn about: Organizational Skills, Influencing Skills, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Coaching Skills, Communication Training, Sales Strategy...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Coaching Skills, Communication Training, Sales Strategy...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...Individuals build their relationships with colleagues and peers to increase personal success and team collaboration. Leading Teams Learning Track... Learn about: Customer Care, Diversity Awareness, Conflict Resolution...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Increased confidence... Learn about: Sales skills, Customer Care, Effective Communication...
...Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information. Increased confidence... Learn about: Sales skills, Customer Care, Effective Communication...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Training
- Inhouse
- Different dates available
...negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it’s a phone call, email... Learn about: Quality Training, Customer database, Team Training...