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Complaint handling courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Handling Complaints, First Impressions, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... environments. Designed for modern workplaces, the course helps learners strengthen problem-solving abilities, improve decision-making, and develop service improvement plans that align with organisational goals. It also introduces best practices for managing diverse customer expectations, handling complaints... Learn about: Sales Training, Customer Expectations, Communication Skills...
- Course
- Online
- Intermediate
- Different dates available
- 30 Days
...Course Curriculum Module 1 - Dealing with complaints Module 2 - Handling incidents Module 3 - Duty of care Duty Of Care In this course you will learn... Learn about: Duty Of CareIn, Duty of Care, Handling incidents...
- Short course
- Blended
- 1 Day
...At the end of this course delegates will feel confident to handle inbound telephone calls in a professional manner ensuring that this important first contact point with your organisation is a positive experience. Delegates will have learned skills to enable them to handle all manner of calls...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- NVQ
- Online
- Different dates available
- 1 Year
... better. Gain a good comprehension of how to interact and deal with customers and what it takes to provide excellent customer service both in person and over the phone. By the end of the course, you will gain knowledge of handling customer complaints, enduring stress, and understand how customer service... Learn about: Customer Service Skills, Customer Service...
- Short course
- (Cardiff Bay)
...Complaint Handling (1/2 day) An invaluable course designed to assist managers and senior staff regarding complaint handling procedures within...
- Short course
- Blended
- 1 Day
...At the end of this course delegates will feel confident to make outbound telephone calls in a professional manner. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Delegates will have developed a level of proficiency...
- Short course
- Online
- Intermediate
- Different dates available
... best practice) 14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Golden Rules... Learn about: Customer Care...
- Master
- Coventry
- Different dates available
... Raising concerns Complaints handling Consent Focusing on these key skill areas will enable students to analyse and enhance their own practice environment... Learn about: Clinical Negligence, Raising concerns, Complaints Management...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Service Skills, Customer Retention, Complaint handling skills...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors... Learn about: Complaint handing, Quality of service, Near misses...
- Course
- Online
- Different dates available
...This e-learning course on complaints and incidents in adult social care. We’ll be looking at how to respond to complaints, the complaints handling process, and how to identify incidents and errors... Learn about: Customer Service, Customer Retention, Customer Manager...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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- Short course
- Online
- Beginner
- Different dates available
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint... Learn about: Time management, Customer Service Skills, Improve Communication...
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint... Learn about: Time management, Customer Service Skills, Improve Communication...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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- Course
- Online
- Intermediate
- Different dates available
- 30 Days
...Course Curriculum Module 1 - The benefits of excellent customer service Module 2 - Deliver excellent customer service Module 3 - Handle complaints... Learn about: Customer Service...
- Training
- Baltimore (USA)
- Intermediate
- 2 Days
...An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated and analyzed, and corrective action shall be taken... Learn about: IT risk, Medical courses, Medical training...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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- Course
- Online
- Different dates available
- 1 Day
... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Communication Skills, Guest complaint handling, Decision Making...
... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Communication Skills, Guest complaint handling, Decision Making...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
← | → see all
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | → see all
- Short course
- City of London
- 1 Day
... that complaints are dealt with appropriately... Learn about: Complaints handling, Fca requirements...
- Course
- Online
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors...
- Course
- Online
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your... Learn about: CPD Accredited Online Course, Online training, 24x7 CPD Accredited...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors... Learn about: Handling comments, Near misses...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors...