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Complaint handling courses
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...One Education and take your career to the next step. COURSE CURRICULUM Customer Service Manager Module One: Who We Are and What We Do Module... Learn about: Sales Training, Communication Skills, Communication Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Correct Vocabulary, First Impressions, Best Practice...
- Course
- Online
- Different dates available
...This e-learning course on complaints and incidents in adult social care. We’ll be looking at how to respond to complaints, the complaints handling process, and how to identify incidents and errors... Learn about: Complaints handling, Problem Solving, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... the true value and impact of listening to customers Discuss how to professionally handling complaints from a business perspective Explore the relationship... Learn about: Customer Service Skills, Relationship Marketing, Relationship Counselling...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors... Learn about: Adverse events, Near misses, Complaint handing...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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- Short course
- Online
- Beginner
- Different dates available
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint... Learn about: Influencing Skills, Time management, Problem Solving...
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint... Learn about: Influencing Skills, Time management, Problem Solving...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
← | →
- Course
- Online
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors...
- Course
- Online
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your... Learn about: Online Course, Online training, CPD Short course...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors...
- Course
- Online
- Intermediate
- Different dates available
...This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors... Learn about: Handling comments, Near misses...
- Short course
- City of London
- 1 Day
... that complaints are dealt with appropriately... Learn about: Complaints handling, Fca requirements...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Handling Complaints, Customer Complaints Calls, Customer Care...
- Training
- Inhouse
- Different dates available
...Positively handle queries or complaints from your customers. Ask for more information through Emagister's website!...
- Training
- Online
...can implement and then forget about. This self-paced online course will help you to learn how to treat your customers fairly and handle their complaints... Learn about: Banking Finance, Financial Training, Banking and Finance...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... Customer Situations training course. Suitable for: Staff looking to improve the way they handle difficult customer situations, including: Complaints, anger, aggression, frustration, conflict & emotion...
- Short course
- Bristolandanother venue.
- Bristol
- 1 Day
... to be assertive rather than agressive or defensive when people raise concerns. To understand how handling complaints can deliver benefits to the organisatin at large. Suitable for: Those staff who are required to deal with concerns and complaints as part of their work role...
- Short course
- Manchester
- 1 Day
...Discover why customer service is so important, how to communicate effectively with customers and colleagues, how to be clear in your communications with others, how to handle challenging conversations, respond effectively to customer complaints and solve customer service issues on this customer...
- Short course
- Inhouse
- 1 Day
...In this lively, practical course, you will learn from a writing specialist all about putting people first in your letters. You will also discover how to handle even the most difficult customers, minimising the risk of escalating problems and maximising the potential for good will. Suitable...
- Course
- Distance Learning
... everything from handling complaints to dealing with difficult customers. Each small, dramatic clip allows flexibility in facilitating a training...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Exeterand3 other venues
- Taunton, St Austell, Exeter
- 1 Day
... your style and your customer's behaviour Why do people get upset? Do you ever get upset? 11.15am Break 11.15am Handling Customer Complaints - Justified...
- Short course
- Inhouse
- Different dates available
- 1 Day
... effective negotiation strategies to better prepare for managing verbal complaints. Develop logical arguments to support an organizations offer of compensation. After completion of this course, participants will be able to confidently handle verbal and written complaints and will be able to do so in a manner... Learn about: Communication Skills, Complaint Handling, Creating real Satisfaction...