-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters
Complaint handling courses
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Short course
- Inhouse
- Different dates available
- 1 Day
... effective negotiation strategies to better prepare for managing verbal complaints. Develop logical arguments to support an organizations offer of compensation. After completion of this course, participants will be able to confidently handle verbal and written complaints and will be able to do so in a manner... Learn about: Telephone complaint, Communication Skills, Managing Complaints...
- Training
- Coventry
- 1 Day
...Inspire excellent customer care in today's competitive market place. Developing effective customer communications. Understanding the role of support services in delivering good service. Creating and maintaining positive customer relationships. Handling complaints positively and gaining feedback...
- Course
- Winchfield
... Dealing With Difficult Customers proven strategies for handling complaints and criticisms how to turn complaining customers into your biggest advocates...
- Course
- Sandbach
- Advanced
- 2 Days
... - things TO do. Customer Complaints - What should you do? - what happens when complaints are not dealt with satisfactorily/effectively. Ownership...
- Course
- Harpenden
- 3 Days
... the calls Monitoring 'quantities' of calls Rating the quality of call handling Handling escalated calls / issues and complaints Key people issues - part...
- Short course
- Inhouse
... and Company expectations Importance of your role Handling Complaints The Telephone System You will be given the opportunity to use role-play and telephone...
- NVQ
- Inhouse in Birkenhead
... customer service using service partnerships Organise the delivery of reliable customer service Improve the customer relationship Theme: Handling problems...
- NVQ
- Rusper
... the customer relationship THEME: HANDLING PROBLEMS This theme covers the behaviours, processes and approaches that are most effective when handling customer...
- Short course
- Brighton and Hove
- 1 Day
... of calls Handling incoming calls Transferring or calling back Telephone behaviour Awkward callers and dealing with objections or complaints Projection...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Call Centre, Best Practice...
- NVQ
- Isle of Wight
... the customer relationship. Theme: Handling Problems Monitor and solve customer service problems Apply risk assessment to customer service Process customer...
- NVQ
- Totton
... relationship Theme: Handling problems * Monitor and solve customer service problems * Apply risk assessment to customer service * Process customer service...
- NVQ
- Inhouse
- 3 Months
... the delivery of reliable customer service. Improve the customer relationship. Theme: Handling Problems Monitor and solve customer service problems. Apply...
- Course
- Newcastle upon Tyneand2 other venues
- Washington,
- 2 Days
... so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers...
- Course
- Online
- Intermediate
- Different dates available
- 30 Days
...By purchasing this bundle, you will receive the following: Communication Complaints Handling Conflict Resolution Customer Service Giving & Receiving... Learn about: Customer Service, Conflict Resolution, Complaints handling...
- Short course
- Blended
- 1 Day
...At the end of this course delegates will feel confident to make outbound telephone calls in a professional manner. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Delegates will have developed a level of proficiency...
- Short course
- Edinburgh
- Intermediate
- 03 Jun 2024
- 1 Day
...Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success in carrying out their... Learn about: Problem Solving, Selling skills, Customer Service Skills...
- Course
- Coventry
... Programme in their company •Understand Customer Care skills and how to use them •Develop a complaints handling procedure that strengthens the bond between...
- Course
- Online
- Advanced
- Different dates available
- 1 Year
... on the Customer Focusing on the Customer Customer Service and the Telephone Customer Service and the Telephone Handling Complaints Handling Complaints Enduring... Learn about: Customer Service, MS Excel, Ms Word...