Customer Service

Abertay International Training Ltd

Course

Online

£ 10 VAT inc.

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Description

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Benefits
  • Customer Service
  • Handling Complaints
  • Care
  • Customer
  • Delivering
  • Learners
  • Behaviour styles
  • Satisfaction levels
  • Manage customer

Course programme

How to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

Learning Outcomes

Understanding of the aspects of delivering outstanding customer service

Understanding the benefits of outstanding customer service

Importance of handling complaints with care

Recognise & adapt to customer behaviour styles

Manage customer satisfaction levels

See related categories

Customer Service

£ 10 VAT inc.

The best Customer Management courses

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