Consultancy Skills

Phoenix Training and Development

Course

In London

£ 1,850 + VAT

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Description

  • Type

    Workshop

  • Location

    London

  • Duration

    1 Day

this workshop will help anyone who has been involved in a support or technical role to develop the necessary skills, styles and approach that lead to successful consultancy. It is a highly-interactive course, with exercises, discussion and case studies throughout. Suitable for: Anyone who has been involved in a support role, or a technical professionals new to consultancy.

Facilities

Location

Start date

London
See map
The Leathermarket, Weston Street, SE1 3ER

Start date

On request

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Reviews

Teachers and trainers (1)

Ralph Naylor

Ralph Naylor

Course programme

Consultancy Skills

Course Aim: The aim of the workshop is to provide delegates with a range of consultancy approaches, tools and techniques when working with clients and with opportunities to practise them on case studies, live situations and tasks.

Delegates will be asked to complete and return a pre-course questionnaire at least one week in advance of the course. This will help delegates set personal objectives and where possible influence the content in the programme.

By the end of the workshop, delegates will be able to:
  • Recognise the key stages of a consultancy assignment and adapt them to their own specialist area

  • Manage expectations early on with the client

  • Identify the key ingredients of a proposal for consultancy services

  • Negotiate with clients to establish the boundaries of the assignment and achieve mutual benefit

  • Identify personal development needs regarding the provision of consultancy services

  • Recognise and build consensus amongst the key stakeholders and their different objectives

  • Solve problems collaboratively with the client

  • Develop their influencing style with clients

  • Apply a range of techniques to handle conflict with clients and facilitate decision-making

  • Build the capability of clients through effective training needs analysis and practical support


    Programme Guide:

  • Welcome and introductions

  • The consultancy process

  • Managing expectations

  • Negotiating with the client

  • Personal development needs

  • Working with stakeholders

  • Building consensus

  • Collaborative problem solving

  • Influencing style with clients

  • Conflict handling techniques

  • Building client capability

  • Closing the assignment

  • Review and action planning

    Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.

    • Additional information

    Payment options: Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.

    See related categories

    Consultancy Skills

    £ 1,850 + VAT

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