Course not currently available
Consultative Services
Course
Online
Description
-
Type
Course
-
Methodology
Online
Taking a consultative approach to customer service can build a loyal, profitable customer base. This course discusses how to take a consultative approach to customer service.
Reviews
Subjects
- Meetings
- Approach
- Customer Service
Course programme
By the end of this course the learner will be able to:
- Define consultative service
- Identify the benefits of providing consultative service
- Recognize the role of the service consultant
- Recall how to create a consultative approach to service
- List how to act as a consultant during meetings
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
Consultative Services
