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Consultative Services

Course

Online

£ 21 + VAT

Description

  • Type

    Course

  • Methodology

    Online

Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service. 
                        

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Subjects

  • Meetings
  • Approach
  • Customer Service

Course programme

By the end of this course the learner will be able to:



  • Define consultative service

  • Identify the benefits of providing consultative service

  • Recognize the role of the service consultant

  • Recall how to create a consultative approach to service

  • List how to act as a consultant during meetings




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

Consultative Services

£ 21 + VAT