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Customer Care courses Greater Manchester
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer satisfaction, Customer Relationship Management, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Contact and Developing, Role Plays, Developing Questions...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care, Customer Retention Strategy, Customer Service Skills...
- Course
- Distance Learning
- Advanced
- January
- 330h
... products and services to customers. Now more than ever, it’s all about the customer experience. Everything and everyone the customer encounters from the moment they enter the store influences their impression of the retailer. Ultimately, it’s these impressions that determine whether a customer returns... Learn about: Consumer Behaviour, Customer Services, Communication Training...
- Short course
- Online
- Different dates available
... more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these... Learn about: Customer Behavior, Objection Handling, Handling skills...