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Customer Care courses Greater Manchester
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer Manager, Customer Relationship Management, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Customer satisfaction, Customer Care, Contact and Developing...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer relationship, Customer Retention Strategy...
- Course
- Online
- Beginner
- Different dates available
... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer Service Skills, Customer Retention, Service outsourcing sales...
- Short course
- Online
- Different dates available
...prompt form.) 13:00 - 14:00 Lunch Break 14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little... Learn about: Sales Process, Listening Skills, Customer Care...