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Customer Care courses Manchester
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service, Customer relationship, Customer satisfaction...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Role Plays, Developing Questions, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Retention Strategy, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
- 125h
... knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult... Learn about: Service Management, Customer Service Skills, Service Operations...
- Short course
- Online
- Different dates available
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Objection Handling, Customer Behavior, Customer Types...