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Customer care level 3 courses
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 30 Days
... with care Module 4 - Recognise & adapt to customer behaviour styles Module 5 - Manage customer satisfaction levels Customer Service Customer Service helps... Learn about: Customer Service...
- Vocational qualification
- Distance Learning
- 60h
...At the end of the course you will be able to: Understand the need for customer care skills. Identify strengths & weaknesses in your firm's approach. Plan a customer care approach. Develop personal skills in customer care, face to face and on the phone. Deal effectively with anger, aggression...
- NVQ
- Herne Bay
...To develop good customer service and supporting skills. Suitable for: Carer who is new to the Care Sector...
- Vocational qualification
- Nantwich
- 24 Months
... and customer care. The course includes A combination of theory and practical work Development of telephone and IT skills Communication skills Marketing Dealing...
- Vocational qualification
- Wigston
...ILEX Law - Client Care Skills (Level 3 - single unit) COURSE TITLE: ILEX Law - Client Care Skills (Level 3 - single unit) COURSE CODE: 1b923-09...
- Course
- Online
- Different dates available
... of service processes such as queuing and waiting lines can be re-designed to greatly improve customer experience and also increase service productivity and efficiency. You will also learn about The Three-Stage Model of Service Consumption and how this model allows service managers set objectives and shape... Learn about: IT Management, Customer Relationship Management, Customer relationship...
- NVQ
- Inhouse
- 8 Months
..., Contact Centre & ITQ 6-8 months to complete Health & Social Care and Child Care Learning & Development 10-12 months to complete...
- NVQ
- Stratford-Upon-Avon
- 9 Months
... skill, knowledge and understanding of the job role and achieve a nationally accredited qualification in NVQ Level 2 Customer Care Duration 9 months...
- NVQ
- Inhouse
- 24 Weeks
...This course covers a series of assessments, training sessions, portfolios and observations related to Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Techniques, Customer Service, Call Handling...
- Course
- Nottingham
- Different dates available
... and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related industries Two creative hair units... Learn about: Beauty Treatments, Make up artist, Beauty Therapist...
- Course
- Nottingham
- 1 Year
...-up application Media Make-Up Health and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related... Learn about: Beauty Treatments, Body Art, Make up artist...
- NVQ
- Southampton
...This programme is intended for those working to satisfy customers' requirements. This can be in any work area and can include both internal and external customers. E.g. Beauty Therapist, Waiter, Care Assistant, Contact Centre Operator, Receptionist...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Care, Customer Service, Customer Relationship Management...
- NVQ
- Inhouse
...To gain knowledge and skills on leadership and management for care services. Suitable for: Candidates who are leaders and managers of care services who: Develop, lead and manage a diverse provision and workforce with a view to affecting change and improving service provision. Leads and manages...
- Course
- Distance Learning
- Advanced
- January
- 330h
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Customer Service, Communication Training, Logistics strategy...
- Vocational qualification
- Blended in Sale
- Different dates available
- 5 Weeks
...Level 3 OCN Professional Dog Grooming Become fully proficient and professional within the Dog Grooming Industry Go out and build your own client base and professionally groom dogs Rest assured our holistic approach to your learning experience will have positive results... Learn about: Pet Care, Canine first aid, Salon Managment...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Relationship Management, Team Leader, Key Account Management...
- Course
- St Helens
- Intermediate
- September
- 1 Year
...This advanced course is suitable for those wishing to build on their existing skills and knowledge. You will develop an understanding of the importance of marketing, sales and the customer service skills required for working in the floristry industry... Learn about: Floral designs, Creative Design, Customer Service...